At a Glance
- Tasks: Lead a technical support team to enhance Hackney's Streetscene services.
- Company: Join Hackney Council, a dynamic and progressive local authority in London.
- Benefits: Flexible working options and a commitment to diversity and inclusion.
- Other info: Collaborative environment with opportunities for innovation and professional growth.
- Why this job: Make a real impact on community services while advancing climate action.
- Qualifications: Experience in people management and knowledge of highways or transportation planning.
The predicted salary is between 40000 - 50000 £ per year.
About Us
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first‑class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We lead essential work on equity, anti‑racism, gender, neurodiversity and poverty.
Our Environment and Climate Change Division, within the Climate, Homes & Economy directorate, manages the borough’s street scene, including highways, drainage, footways, bridges, street lighting and furniture, while advancing air‑pollution and climate‑change action, green-space development, public transport support and walk‑and‑cycle‑friendly streets.
The role
We are seeking an experienced people manager to lead a technical support team for Hackney’s Streetscene service. The role is both internal and customer‑focused, requiring interaction with senior officers, residents and occasionally politicians.
Responsibilities
- Lead a team that provides technical support to Streetscene.
- Develop, implement and use ICT systems and new ways of working within Streetscene.
- Collaborate with colleagues to adopt innovative approaches and implement projects that improve technical support delivery and meet corporate and legislative requirements.
- Maintain relationships with senior officers, residents and other stakeholders.
Qualifications
- Proven experience as a people manager, leading a technical support team.
- Working knowledge in highways, engineering, traffic management and/or transportation planning.
- Experience with new technologies such as AI to improve processes and services in professional environments.
- Strong communication and customer‑service skills.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation and social class. We welcome applications from disabled people and support flexible working.
Principal Technical Support Officer – Streetscene employer: Hackney
Hackney Council is an exceptional employer, offering a vibrant and inclusive work culture that prioritises equity and innovation. Located in the heart of London, employees benefit from a dynamic environment that fosters professional growth and collaboration, while contributing to meaningful projects that enhance community well-being and sustainability. With a commitment to flexible working and support for diverse backgrounds, Hackney Council is dedicated to creating a rewarding workplace for all staff.
StudySmarter Expert Advice🤫
We think this is how you could land Principal Technical Support Officer – Streetscene
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Hackney, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Hackney and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Principal Technical Support Officer – Streetscene
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Hackney and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Hackney
✨Get to Know Public Sector Values
Before your interview with Hackney, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Hackney.
