Senior Tenancy Sustainment Officer in London

Hackney’s Housing Department is changing. We are looking for an enthusiastic and dynamic Senior Tenancy Sustainment Officer within our new Tenancy Sustainment & ASB/Community Cohesion Service. A recent service review highlighted the need to improve our ways of working with residents who have a range of health and social care needs and where those needs are jeopardising the sustainability of their tenancy.

We have expanded the Tenancy Sustainment function to include senior roles, with the Senior Tenancy Sustainment Officer playing a key part in delivering expert casework, professional leadership and trauma-informed, resident-centred service delivery.

You will:

• Provide expert tenancy sustainment and enforcement interventions to residents with a range of often overlapping disadvantages and additional needs that impinge on their ability to maintain their tenancy and well being.
• Deputise for the Team Manager in the support and oversight of the Tenancy Sustainment Officers, including task allocation, organisation of rotas, budget, quality and risk management, delegating to and empowering the team as appropriate.
• Contribute to the development, delivery and monitoring of a set of challenging KPIs.
• Support the team to provide a holistic and person centred casework service to a caseload of residents, which may include people at risk of harm and alleged perpetrators.
• Work closely and collaboratively with the wider Housing Neighbourhoods Team, including contributing to Neighbourhoods meeting, the Neighbourhoods Plan and ensuring all action and interventions assigned as part of this are completed.
• Recognise, Record and Respond appropriately to residents with additional needs and protected characteristics in line with policy and procedure, offering reasonable adjustments as needed.

Key areas of work will be around supporting residents who:

• Are experiencing antisocial behaviour or domestic violence and abuse as either a perpetrator or a victim/survivor.
• Are experiencing a range of physical and mental health challenges that are affecting their ability to sustain their tenancies and wellbeing, including those lacking mental capacity to make decisions about their housing, people unable to return home from hospital due to their living conditions etc.
• Are currently hoarding or experiencing poor living conditions connected to their health and social care needs.

You will demonstrate an excellent knowledge of the Care Act 2014, Mental Health Act 1983 and Domestic Abuse Act 2022 and be able to demonstrate a strong knowledge of safeguarding as it pertains to both children and adults. You will also have a good working knowledge of the social housing sector and legislation including housing supply and demand issues.

A recognised housing or antisocial behaviour qualification, such as through the Chartered Institute of Housing, is desirable, although applicants willing to work towards a relevant professional qualification are encouraged to apply. An interest in developing leadership and management capability is important, as this is a senior role.

Flexibility is required to meet service needs, including attendance at evening meetings, undertaking visits and participation in duty rotas. The ability to communicate in another language, including sign language, would be an advantage and reflects the diversity of Hackney’s communities.

This post is subject to an Enhanced DBS check. The role requires flexibility, including working in Hackney at least three days per week and across Housing Services and partner agencies.

Hackney Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made throughout the recruitment process where required.

If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs.

To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

This application process replaces a supporting statement. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role.

Closing date for applications: 09 March 2026 (22:59)

Interview and assessment date: W/C 23 March 2026

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.