Women's Shelter Coordinator

Reports to: Director

Hours of work: Full time 37 hours per week (may include occasional evening or weekend work)

Salary: NJC points 20-23 including inner London weighting (currently £39,915)

Pension: 5% employer contribution, 3% employee contribution

Annual leave: 25 days plus bank holidays

Based at: Hackney

Purpose of the role

To oversee the development and then management of a new emergency night shelter for homeless women in Hackney. The charity has a very small team of paid staff and we expect people to be highly flexible in their roles, with a "can do" attitude, willing to turn their hand to anything that needs to be done. This role description therefore provides only a summary of the main duties and other tasks may be required.

Key responsibilities and duties

• To ensure that guests receive a welcoming and inclusive service
• To set up and then manage a referral process to ensure maximum occupancy of the shelter
• Allocate bedspaces to appropriate guests in accordance with the shelter's eligibility criteria
• Responsible for the welfare and safety of the guests and their understanding and compliance with a Guest Agreement
• Develop and implement individual support plans and, in cooperation with partner agencies, ensure that all guests are provided with positive routes out of homelessness
• Keeping guests informed and assisted to access appropriate services and signposting to local agencies
• Respond appropriately to any anti-social behaviour, emergencies, incidents or disruption
• Take responsibility for housekeeping, hospitality, and hygiene of the shelter
• Support with building and room maintenance as necessary, including practical duties
• To ensure supply and function of equipment, consumables and supplies are maintained
• Carry out necessary health and safety checks as required and report repairs, renewals, health and safety concerns etc. to appropriate colleagues in a timely manner
• Maintain a high standard of record keeping and ensure that appropriate administrative procedures are adhered to
• Manage a petty cash float ensuring that proper financial procedures are adhered to at all times
• Support the coordinated effort of volunteers
• Maintain an in-depth and up to date knowledge of all Hackney Doorways' practices, policies and procedures, including safeguarding of vulnerable adults
• Participate in training, supervision and team meetings
• Represent Hackney Doorways in a professional manner at all times

Person specification

• A good standard of education
• Experience of working with homeless people
• Excellent interpersonal skills, including an ability to work with guests, teams of volunteers
• Ability to maintain confidentiality and appropriate professional boundaries
• Good administrative skills and ability to organise time effectively and manage a busy workload
• Excellent written and oral communications skills including the ability to communicate with volunteers, guests and professionals from a variety of fields of expertise
• A resilient and positive temperament with the ability to work in a challenging and sometimes discouraging environment
• Computer literacy with experience of using Microsoft Office
• Understanding of and empathy with the needs of marginalised and vulnerable people
• An understanding of and commitment to equality, diversity and anti-discriminatory practice
• Commitment to the vision and values of the charity
• Knowledge of local services
• First Aid certificate
• Food Safety certificate
• Fire Marshal / Fire Warden certification

Applicant requirements

Appointment will be subject to the receipt of satisfactory references and DBS check with a six month probationary period.

Closing date: 30 November 2026 but we may make an appointment before that if a suitable candidate is identified.

Start date: ASAP!