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- Tasks: Support TMOs in Hackney, ensuring excellent service delivery and governance.
- Company: Hackney Council, a dynamic and progressive local authority in London.
- Benefits: Gain management experience, work with diverse communities, and contribute to social housing.
- Why this job: Make a real difference in residents' lives while developing your skills in a vibrant environment.
- Qualifications: Strong communication skills, background in housing or finance, and IT proficiency.
- Other info: Flexible working hours, including some evenings and weekends, with opportunities for innovation.
The predicted salary is between 36000 - 60000 £ per year.
The Tenant Management Organisation (TMO) Services Team within Hackney Council is looking for an experienced professional to work with our TMOs to deliver excellent services to their residents. Housing is a top priority in Hackney, this is a fantastic opportunity to develop your management skills as part of a small team that works closely with TMO staff and board members as well as with other departments and teams within the Council.
Role and responsibilities
- Provide strategic and operational support to existing TMOs in Hackney.
- Develop and maintain an effective client monitoring system.
- Advise on and monitor TMO governance, financial performance and service delivery.
- Support and monitor the progress of residents' groups that wish to become TMOs.
- Provide expert advice to TMOs who wish to take on additional responsibilities.
Requirements
- Excellent written and verbal communication skills.
- Ability to develop effective professional working relationships with both internal and external stakeholders at all levels.
- Ability to analyse and evaluate data, understand complex legislation and give clear guidance and advice.
- Ability to resolve complex issues or complaints.
- Background in housing, governance, compliance or finance.
- Good understanding of, and a commitment to, social housing and resident involvement.
- Familiarity with a range of IT packages.
- Willingness to work some evenings and weekends.
- Passionate about providing good quality housing services and keen to bring new ideas to improve internal systems and processes.
About Hackney
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there; we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide. To thrive here you will need a good eye for detail and a flexible approach. The nature of the work means you may spend time away from your desk working with TMOs and other departments and teams within the Council.
TMO Liaison Officers employer: Hackney Council
Contact Detail:
Hackney Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TMO Liaison Officers
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector, especially those involved with TMOs. Attend local events or workshops to meet potential colleagues and learn more about the community.
✨Tip Number 2
Show off your skills! When you get the chance to chat with someone from Hackney Council, highlight your experience in governance and compliance. Make sure they know you’re passionate about social housing and improving services for residents.
✨Tip Number 3
Be proactive! If you see an opportunity to help a TMO or a resident group, don’t hesitate to offer your advice or support. This shows your commitment and can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your understanding of Hackney’s values and your enthusiasm for the role.
We think you need these skills to ace TMO Liaison Officers
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the TMO Liaison Officer role. Highlight your experience in housing, governance, or finance, and show how your skills align with the responsibilities outlined in the job description.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, use clear and concise language in your application. Give examples of how you've built professional relationships and resolved complex issues in the past.
Demonstrate Your Passion: Let your enthusiasm for social housing and resident involvement shine through. Share any relevant experiences or ideas you have that could improve housing services, as this will resonate well with our values at Hackney Council.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Hackney Council
✨Know Your Stuff
Before the interview, make sure you understand the role of a TMO Liaison Officer and the specific responsibilities outlined in the job description. Familiarise yourself with Hackney Council's values and recent initiatives, especially around housing and community engagement.
✨Showcase Your Communication Skills
Since excellent written and verbal communication is key for this role, prepare examples that demonstrate your ability to build relationships with stakeholders. Think about times when you've successfully resolved issues or complaints, and be ready to discuss these in detail.
✨Be Data Savvy
As the role involves analysing and evaluating data, brush up on your data interpretation skills. Be prepared to discuss how you've used data in previous roles to inform decisions or improve services, and think about how you can apply this to the TMOs in Hackney.
✨Bring Ideas to the Table
Hackney Council is looking for someone who can bring new ideas to improve internal systems and processes. Think about innovative solutions you've implemented in the past, and be ready to share how you can contribute to enhancing the services provided to residents.
