The Role
12 Months Fixed Term Contract /Secondment Opportunity
Hackney’s Housing Department is changing. We are looking for an enthusiastic and dynamic Tenancy Sustainment Officer within our new Tenancy Sustainment & ASB/Community Cohesion Service.
The Tenancy Sustainment function has been expanded following a service review that identified the need for better support for residents whose health and social care needs put their tenancy or leasehold at risk. Tenancy Sustainment Officers will provide a critical, trauma-informed, and resident-centred service, using a holistic casework approach.
You will:
- Provide short to medium-term interventions to residents with disadvantages and additional needs to sustain their tenancies. This requires close collaboration with residents, housing colleagues, and partner services to mitigate risks and promote resilience and recovery.
- Apply expert knowledge to support residents with additional needs and protected characteristics, ensuring reasonable adjustments. This involves identifying, recording, and responding to these needs, and managing cases involving residents at risk of harm or alleged perpetrators.
Key areas of work will be around supporting residents who:
- Are experiencing antisocial behaviour or domestic violence and abuse as either a perpetrator or a victim / survivor
- Are experiencing a range of physical and mental health challenges that are affecting their ability to sustain their tenancies and wellbeing, including those lacking mental capacity to make decisions about their housing, people unable to return home from hospital due to their living conditions etc
- Are currently hoarding or experiencing poor living conditions connected to their health and social care needs
You will demonstrate an excellent knowledge of the Care Act 2014, Mental Health Act 1983 and Domestic Abuse Act 2022 and be able to demonstrate a strong knowledge of safeguarding as it pertains to both children and adults. You will also have a good working knowledge of the social housing sector and legislation including housing supply and demand issues.
About Us
A housing or antisocial behaviour qualification (e.g., CIH) is desirable, but training is supported. Mediation skills or the ability to learn are necessary. Flexibility is required for evening meetings, visits, and duty rotas. The ability to communicate in another language, including sign language, is advantageous due to Hackney's diversity.
This post is subject to an Enhanced DBS check. The role requires flexibility, including working in Hackney at least three days per week and across Housing Services and partner agencies.
Hackney Council is committed to equality, diversity and inclusion and welcomes applications from all sections of the community. Reasonable adjustments will be made throughout the recruitment process where required.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This Post is subject to an Enhanced DBS
This application process replaces a supporting statement.
Closing date for applications: 29 November 2026 (22:59)
Interview and assessment date: W/C 14 December 2026
Key Accountabilities
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk
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Tenancy Sustainment Officer in London employer: HACKNEY COUNCIL
Hackney Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the SHEQ team, you will have access to continuous training opportunities and the chance to make a meaningful impact on community safety. Located in the vibrant borough of Hackney, you'll enjoy a dynamic environment that fosters collaboration and innovation.
