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Hackney’s multi award winning Markets, Shop Fronts and Street Trading Service manage and operate all of the Markets, Shop Front, Pavement and Street Trading activity across the Borough. Our street markets and trading sites reflect the borough’s vibrant & diverse communities and cultures and are integral to the borough's strong economic recovery.
With a wide ranging portfolio that includes an Indoor market operation, 6 large historic and successful markets dating back hundreds of years. Over 30 micro markets or street trading sites and a host of other commercial activities and licensable operations across Hackney.
Our award winning service and markets are incubation hubs for start ups, pop ups, small businesses and entrepreneurs, offering a wide range of quality goods, value for money and a meeting place for those much needed social interactions. Our service has strong links with our local communities, food growing projects, small business owners, resident led start-ups and festivals organisers. As a leading operator in our field, Hackney’s Markets Service delivers a best in class service providing innovative ways to develop and operate markets and street trading activities across the borough.
This is a fantastic time to join our service and play a part in the continued success and growth of a nationally recognised beacon borough, who is leading the way for other local authorities in delivering economic stability, growth through successful markets and street trading operations. We are continuously expanding and growing our portfolio and playing our part in increasing local employment and driving our local economy.
In this role, day to day you will be the face and the very first point of contact of Hackney's markets, shop fronts and street trading service. Your passion for providing the very best customer service, whilst having excellent organisational and interpersonal skills and the desire to get it right first time every time, will be key as you provide licencing, administrative and finance support for the whole of the service.
You will process licence applications and renewals, maintain the licensing database, process and reconcile payments, respond to phone enquiries and manage the service email boxes. There will be some filing and archiving, making sure our records are up to date.
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You will also provide all finance administration support to the Markets and Street Trading Service. This includes reporting on key performance indicators, including income generated from pitches, shop fronts and pavement licence fees. You will need to provide accurate monthly data on occupancy and growth and you will be reporting regularly to the senior management team on the outstanding arrears and will be responsible for keeping all debt to a minimum. Your relationship with the Corporate Finance team will be key to ensure all changes to licences are reported to them as quickly and as accurately as possible to ensure licence holders are being charged correctly.
We will need you to support us with some office management duties such as reporting repairs and organising maintenance and testing in line with the Council’s PPM schedule. You will also be the first point of contact for our existing and prospective traders and complete trader interviews and assessments on a daily basis. Some of your work will involve working with other teams across the Council and providing business and operational support on enforcement actions and events across the borough. There will also be some elements of weekend working to support the service as and when required.
You must be used to working with Google suites and ideally you will have some administrative experience. Knowledge of the Council's systems such as Cedar, CRM, Liberator and CivicaPay would be advantageous. You should be able to use your own initiative and thrive on putting your organisational and financial management skills to good use. You will need to be articulate, with sound written and verbal communications. Above all, you need a ‘can do’ attitude and a desire to deliver exceptional customer service.
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Hackney is one of the UK’s highest performing local authorities, serving one of London’s best places to live and work. We have achieved a huge amount: our services, our schools, our public spaces are all amongst the very best. We have changed the reputation, not just of the Council, but of Hackney itself. Bringing jobs and investment into the borough, securing the legacy from the 2012 Games, and making this a place of which we can all be proud.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.
When applying, there will be a number of questions relating to the post on the application form. It is essential that you complete the application questions, responding to each using examples of your skills, knowledge and experience.
Closing date for applications: 31 May 2022
Interview date: TBC
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.
Hackney Council works to eradicate discrimination on the basis of race, religion, gender, gender identity, sexual orientation, disability, pregnancy and maternity, age and marital status. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworksjobs@hackney.gov.uk
Licencing and Finance Officer in London employer: HACKNEY COUNCIL
Hackney Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the SHEQ team, you will have access to continuous training opportunities and the chance to make a meaningful impact on community safety. Located in the vibrant borough of Hackney, you'll enjoy a dynamic environment that fosters collaboration and innovation.
