The Role
24 Months Fixed Term Contract /Secondment Opportunity
We are seeking a resilient, proactive leader preferably with experience in Homelessness and Prevention to inspire and drive team excellence.
In this role, key responsibilities include:
The provision of housing advice and homeless prevention and relief duties and reviews;
- Overseeing end-to-end team management, including check-ins, performance reviews, and absence monitoring.
- Providing strategic guidance and developing innovative solutions for complex cases.
- Managing complaint responses to drive continuous learning and process improvements.
We are looking for an exceptional Homeless Prevention Team Manager to lead an operational team dedicated to supporting vulnerable households, maximising income, managing finances, offering various housing options which includes looking at any Statutory Duty owed.
About the Service
The Benefits & Homeless Prevention Service combines benefits administration and homelessness prevention into a single integrated framework. This holistic approach allows us to address complex housing challenges, maximise benefit entitlement, and support residents through difficult life transitions effectively.
Key Responsibilities
– Team Leadership: Provide daily management, direction, and support to a team of up to 10 Homeless Prevention Officers and an Admin Officer.
- Performance Management: To ensure performance management plans for both the team and individual team members are in place and to ensure these plans are regularly reviewed to monitor team and individual performance, and to apply robust management measures to improve performance where necessary
– Vulnerability & Support: Guide the team in handling complex resident cases em-pathetically, balancing firm expectation management with compassionate support and signposting.
About Us
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.
We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV’s.
To proceed with your application, you will need to create an account and submit your application.
As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.
We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.
This application process replaces a supporting statement.
This post is subject to an Enhanced DBS Check.
Closing date for applications: 22nd November 2026 (22:59)
Interview and assessment date: week commencing 7th December 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our “PROUD” values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.
Key Accountabilities
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk
Benefits and Homeless Prevention Team Manager in London employer: HACKNEY COUNCIL
Hackney Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the SHEQ team, you will have access to continuous training opportunities and the chance to make a meaningful impact on community safety. Located in the vibrant borough of Hackney, you'll enjoy a dynamic environment that fosters collaboration and innovation.
