The Experts at Hand Business Support Officer will provide essential operational and administrative support to Hackney's four Locality Inclusion Teams (LITs) within the Integrated SEND Service. Reporting to the EAH Business Support Lead, you will serve as a multi-skilled first point of contact for schools, settings, and wider partners, managing shared inboxes and enquiries with professional customer service. You will be responsible for maintaining accurate databases, updating tracking systems, coordinating multi-disciplinary panel meetings, clerking, and collating service data to support monitoring and statutory returns. Operating in a fast-paced environment, you will work collaboratively across the team to streamline administrative workflows, ensure data quality, and support the successful delivery of early SEND intervention across the borough.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn't stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our "PROUD" values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.
Experts at Hand (Locality Inclusion Teams)
Hackney's Locality Inclusion Teams (LIT) form our innovative "Experts at Hand" service, bringing together a dedicated multi-disciplinary network of Educational Psychologists, Speech & Language Therapists, Occupational Therapists, and Specialist Teachers to transform local SEND provision and build capacity.
Designed to shift the system away from reactive statutory assessments, our LIT workforce delivers early, proactive, and data-driven support directly to schools, early years settings, and community hubs across four borough localities.
By offering readily accessible advice, targeted interventions, and strategic guidance, our "Experts at Hand" build workforce capacity, strengthen inclusive environments, and ensure children, young people, and their families receive seamless, high-quality support at the earliest possible stage.
Experts at Hand Business Support Officer
Closing date for applications: 20 September 2026 (22:59)
Interview date: W/c 05 October 2026
Please note, we reserve the right to close applications early if we receive a high volume of applications.
#J-18808-Ljbffr
Hand Business Support Officer employer: HACKNEY COUNCIL
Hackney Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the SHEQ team, you will have access to continuous training opportunities and the chance to make a meaningful impact on community safety. Located in the vibrant borough of Hackney, you'll enjoy a dynamic environment that fosters collaboration and innovation.
