Lead dynamic frontline services, drive environmental sustainability, and make a direct impact on the vibrant communities of Hackney!
About the Role
Are you an ambitious, visionary leader looking to shape the future of urban environmental services? Hackney Council is seeking an exceptional Assistant Director - Environmental Operations and Behaviour Change to lead our high-profile frontline teams and pioneer innovative, community-focused solutions.
In this pivotal senior leadership role (SM2 tier), you will oversee a massive frontline operational engine comprising up to 650 dedicated staff, a gross revenue budget of £45.7m, and high-impact services that touch the daily lives of every resident and business in Hackney. From Refuse & Recycling, Street Cleansing, and Commercial Services to Fleet.
Management and pioneering Behaviour Change campaigns, you will be at the heart of making Hackney a cleaner, greener, and more sustainable borough.
Key Responsibilities
- Strategic & Operational Leadership: Provide overarching direction for 24/7 environmental operations, ensuring exceptional service delivery across street cleansing, waste collection, estate cleansing, and commercial waste.
- Drive Behaviour Change: Execute data-led strategies to engage residents and businesses, driving recycling rates, reducing waste, and fostering long-term environmental responsibility.
About Us
- Commercial Growth & Innovation: Expand commercial services to generate revenue, optimize resource management, and lead digital transformation across route planning and customer engagement.
- Asset & Fleet Management: Direct operations at Millfields Depot and Waste Transfer Station, maintaining full compliance with safety, statutory regulations, and Operator's Licence standards.
- People & Partnerships: Inspire a multi-tiered frontline workforce, foster positive union relations, and collaborate with strategic partners like the North London Waste Authority. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
Requirements
- Proven senior leadership experience managing complex, multi-million-pound environmental or logistics operations.
- Strong technical expertise in fleet operator licensing, high-risk operational environments (SSOW), and statutory waste legislation.
- A track record of managing large frontline workforces, navigating union relations, and leading through change.
- Outstanding communication skills, political acumen, and a passion for embedding equality, diversity, and inclusion into everything you do.
Why Hackney
Hackney is one of London's most vibrant, diverse, and forward-thinking boroughs. This is a rare opportunity to lead dedicated teams, innovate frontline public services, and champion real environmental change at a transformative scale.
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Assistant Director - Environmental Operations employer: HACKNEY COUNCIL
Hackney Council is an excellent employer, offering a supportive work culture that prioritises employee well-being and professional development. As part of the SHEQ team, you will have access to continuous training opportunities and the chance to make a meaningful impact on community safety. Located in the vibrant borough of Hackney, you'll enjoy a dynamic environment that fosters collaboration and innovation.
