At a Glance
- Tasks: Lead a dynamic team and manage daily operations in a thriving Builders Merchants branch.
- Company: Established independent Builders Merchants with over 30 years of experience.
- Benefits: Competitive salary, performance bonuses, pension scheme, and staff discounts.
- Other info: Opportunity for career advancement in a collaborative and energetic workplace.
- Why this job: Make a real impact in a supportive environment while driving sales and growth.
- Qualifications: Experience in Builders Merchants and strong leadership skills required.
The predicted salary is between 40000 - 40000 £ per year.
About Us Home Build Supplies is a long-established, independent Builders Merchants serving London and the Home Counties. With over 30 years in the industry, we pride ourselves on offering a personal, responsive service that larger national merchants often cannot match. We are looking for a proactive and commercially minded individual who can bring fresh energy to the branch, with the autonomy to influence decisions and drive performance. As we continue to expand, we are now looking to appoint a driven and hands-on Branch Manager to lead our Hackney operation.
The Role
This is a hands-on leadership role where you will take full responsibility for the day-to-day running of the branch, overseeing sales, operations, transport, and yard functions. This position would suit either an experienced Branch Manager or a strong Supervisor/Assistant Manager ready to step up, with a well-rounded background across sales and operations, and a preference for a hands-on environment rather than a purely corporate structure.
Key Responsibilities
- Manage and lead the branch team including trade counter staff, drivers, and yard operatives
- Drive sales performance, profitability, and customer retention
- Build and maintain strong relationships with key trade customers
- Oversee order management, scheduling, and delivery coordination
- Monitor stock levels, purchasing, and supplier relationships
- Work closely with credit control to manage customer accounts and minimise risk
- Ensure full compliance with health & safety and operational standards
- Manage staff performance, recruitment, training, and development
- Analyse branch performance and report to senior management
- Identify opportunities to expand the customer base and grow the branch
Requirements
- Experience within a Builders Merchants environment is essential
- Previous supervisory or management experience (Trade Counter Supervisor / Assistant Manager level considered)
- Strong knowledge of building materials and the construction supply chain
- Experience managing teams across sales, yard, and transport functions
- Commercially minded with the ability to drive sales and margin
- Experience using merchant ERP systems (Bistrack/Kerridge preferred)
- Knowledge of purchasing from first- and second-tier suppliers
- Strong organisational and problem-solving skills
- Excellent communication and leadership abilities
- High integrity and a hands-on approach to management
What We Offer
- £40,000 salary with performance-based bonus linked to branch performance
- Pension scheme
- Staff discount on building materials
- Genuine opportunity to step up into a Branch Manager role within a growing independent business
- Supportive and collaborative working environment where you will be valued as part of a team and able to see your efforts directly contribute to the success of the business
Branch Manager in Southall employer: Hackney Building Supplies Limited T/as Home Build Supplies
Home Build Supplies is an excellent employer for HGV Class 2 HIAB Drivers, offering a supportive work environment where dependable drivers are valued. With a commitment to professional development and ongoing training, employees can expect opportunities for growth within a well-established independent builders' merchant. Located in West London, the company provides modern vehicles and equipment, competitive salaries, and a strong focus on safety and customer service, making it a rewarding place to build a career.
Contact Details:
Hackney Building Supplies Limited T/as Home Build Supplies Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Manager in Southall
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hackney Building Supplies Limited T/as Home Build Supplies, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hackney Building Supplies Limited T/as Home Build Supplies!
We think you need these skills to ace Branch Manager in Southall
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hackney Building Supplies Limited T/as Home Build Supplies, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hackney Building Supplies Limited T/as Home Build Supplies and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hackney Building Supplies Limited T/as Home Build Supplies that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hackney Building Supplies Limited T/as Home Build Supplies
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
