Utilities Account Officer

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there; we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

Hackney Council is looking for an analytical and detail-oriented Utilities Account Officer to join our Energy and Carbon Team. You will play a key role in managing the Council’s utility accounts, supporting our journey towards net zero carbon emissions, and ensuring the efficient management of energy across our schools and corporate estate. Working collaboratively across departments and with external partners, your contribution will help make Hackney Council greener, more sustainable, and operationally efficient.

As a Utilities Account Officer, you will be responsible for:

• Processing gas, electricity and water invoices
• Completing journal recharges
• Reconciling utility accounts
• Ensuring supplier payments are processed accurately and on time
• Investigating and resolving complex billing and metering queries
• Analysing utility consumption data
• Supporting corporate utility procurements
• Contributing to performance reporting

The role also plays a significant part in delivering the Council’s Meter Exchange (MEX) Programme, coordinating meter exchanges with suppliers, engineers, contractors, schools and internal stakeholders, ensuring accurate meter records, maintaining audit trails, and supporting compliance with industry requirements. You will also support the Council’s readiness for Market-wide Half-Hourly Settlement (MHHS), working with suppliers and stakeholders to improve data quality, validate meter information, support migration activities, and help ensure the Council’s electricity portfolio is prepared for this major industry reform.

There will be opportunities to contribute to energy efficiency initiatives, renewable energy projects, advanced metering, carbon reduction programmes, and continuous service improvements. To be successful, you should have experience within the utilities sector and a sound understanding of utility billing, metering, and account management processes. Knowledge of the energy industry, environmental issues, and the principles of energy management would be advantageous.

You will thrive in a fast-paced environment, managing competing priorities while maintaining a high level of accuracy and attention to detail. You should be confident using Microsoft Excel, Word and utilities management systems such as CedAr and Sigma, together with financial systems and supplier portals. The role also includes administrative responsibilities such as arranging meetings, preparing documentation, and recording meeting notes where required.

Building and maintaining strong relationships with suppliers, contractors, engineers, schools, internal budget holders, finance teams, and other Council departments is central to this role. You will be expected to communicate proactively, manage stakeholder expectations professionally, and work collaboratively to resolve complex utility and metering issues while delivering excellent customer service.

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's.

Closing date for applications: 15 September 2026 (22.59) Interview date: TBC

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk