Salary - Grade GBP £53,994 to £56,154 53994 - PO4 Contract Type Fixed Term / Secondment Contract Length 12 months Contracted Hours Full Time - 36 hours per week DBS Required No Department Climate, Homes and Economy Service Benefits and Homeless Prevention Service Closing date 08/11/2026
We are seeking a resilient, proactive leader with expertise in Income Collection and Benefits to inspire and drive team excellence.
In this role, key responsibilities include:
– Overseeing end-to-end team management, including check-ins, performance reviews, and absence monitoring.
– Providing strategic guidance and developing innovative solutions for complex cases.
– Managing complaint responses to drive continuous learning and process improvements.
We are looking for an exceptional Temporary Accommodation Income Collection & Benefits Manager to lead an operational team dedicated to supporting vulnerable households, maximising income collection, and optimising benefit take-up.
Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values.
Over the past twenty years, the Council has built up first-class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti-racist borough. But the work doesn’t stop there, we are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.
About the Service
The Benefits & Homeless Prevention Service combines benefits administration and homelessness prevention into a single integrated framework. This holistic approach allows us to address complex housing challenges, maximise benefit entitlement, and support residents through difficult life transitions effectively.
Key Responsibilities
– Team Leadership: Provide daily management, direction, and support to a team of up to 11 Income Collection and Housing Benefit Officers.
– Income Maximisation: Oversee collection and benefit take-up strategies to reduce arrears for households placed in temporary accommodation.
– Legal Coordination: Lead and coordinate possession action and legal referrals with Legal Services when necessary, ensuring all pre-legal steps and protocols are met.
– Vulnerability & Support: Guide the team in handling complex resident cases empathetically, balancing firm debt management with compassionate support and signposting.
As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.
Closing date for applications: 08 November 2026 (22:59)
Interview and assessment date: 03 & 04 December 2026
We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud. In order to achieve this, we are seeking individuals who embody our “PROUD” values: Purpose and Respect, where we foster belonging through active inclusion, kindness, and open dialogue; Ownership, where we champion proactive collaboration and accountability for our shared success; and Unity and Diversity, where we work as one Council to break down silos and champion anti-racist behavior.
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.
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Team Manager – Benefits and Homeless Prevention employer: Hackney Borough Council
Hackney Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. With a strong commitment to the welfare of children and young people, employees benefit from professional growth opportunities, a culture of collaboration, and the chance to make a meaningful impact in the community. The Council's PROUD values promote respect, ownership, and unity, ensuring that all staff feel valued and empowered in their roles.
