At a Glance
- Tasks: Lead a team to enhance service charge billing and improve transparency for homeowners.
- Company: Hackney Council, committed to equality and diversity in the workplace.
- Benefits: Flexible working options and a supportive environment for personal growth.
- Other info: Join us in a dynamic role with opportunities for career advancement.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in service charge management and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
About the Role
Home ownership Services manages 9,668 leasehold, shared ownership and freehold properties and has recently undergone a rebrand to provide a more holistic service. This role has been created following a management level review and will play a vital role in ensuring operational improvements identified as part of the review are embedded quickly to improve service charge billing. This role supports the Service Charge Manager and direct reports to improve service charge and shared ownership rent setting, increasing transparency for homeowners while the service recovers from the effects of a cyber attack.
Key Responsibilities and Qualifications
To succeed in this role, the candidate must possess extensive experience in variable service charge and shared ownership rent setting, good understanding of people management techniques including how to motivate staff, good understanding of current issues surrounding service charges, and exceptional IT skills including data manipulation. The role is crucial to improving service charge accuracy.
Equality and Diversity
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and social class. We also welcome those interested in flexible working and particularly welcome applications from disabled people.
Application Information
Closing date for applications: 21 June 2026 (22:59)
Interview date: W/C 06 July 2026
Service Charge Team Leader employer: Hackney Borough Council
Hackney Council is an excellent employer that prioritises equality and diversity, fostering an inclusive work culture where every employee can thrive. With a focus on operational improvements and transparency in service charge management, the role of Service Charge Team Leader offers significant opportunities for professional growth and development, all while contributing to the community in a vibrant and dynamic location.
