Join our team as a Service Charge Officer!
Hackney Council seeks a detail‑oriented and proactive Service Charge Officer to calculate service charges, reserve funds, shared ownership rent and ground rent, ensuring residents receive top‑notch customer service.
Responsibilities
- Collaborate with colleagues to produce accurate estimated and actual invoices.
- Maintain the service charge database and ensure compliance with relevant legislation.
- Collate financial records for property service charges and manage accountancy functions related to billing and recharging.
- Issue Section 20B notices and provide supporting information for leaseholder inquiries, disputes and legal challenges.
- Assist in continuous improvement of Homeownership Services, prepare performance reports and support budget monitoring.
- Engage with residents and stakeholders through meetings and inspections to maintain high standards of service.
Qualifications
- Extensive knowledge of leasehold management and financial processes.
- Experience with preparation of annual property accounts and understanding of S20 consultation processes.
- Strong analytical skills, attention to detail and proficiency in Microsoft Excel and Google Suite.
- Excellent communication skills with a wide range of stakeholders.
Equality, Diversity & Inclusion
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also welcome applications from disabled people and those disadvantaged by social and economic circumstances.
