At a Glance
- Tasks: Handle public complaints and coordinate responses with empathy and professionalism.
- Company: Hackney Borough Council, dedicated to community service and support.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal growth.
- Other info: DBS check required; join a team that values safeguarding and inclusivity.
- Why this job: Make a real difference in your community by resolving public concerns.
- Qualifications: Strong interpersonal skills and a commitment to compliance and equality.
The predicted salary is between 30000 - 40000 £ per year.
Hackney Borough Council is looking for an individual to handle public complaints and coordinate responses efficiently. You will need excellent interpersonal skills to communicate effectively with complainants while ensuring compliance with relevant policies and procedures.
The role involves a mix of direct public interaction and internal coordination, requiring a sympathetic yet objective approach to complaints. A DBS check is mandatory for this position, reflecting our commitment to safeguarding and equality.
Public Complaints & Information Lead employer: Hackney Borough Council
Hackney Council is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the development of future leaders in local government. As a Management Trainee apprentice, you will benefit from a structured programme that combines hands-on experience across various departments with formal training, all while being part of a progressive council dedicated to equity and community engagement. With competitive salaries, comprehensive support, and a commitment to employee growth, Hackney Council stands out as a rewarding place to build a meaningful career.
