London Borough of Hackney is seeking a proactive PCN Disputes Officer to join the Parking Disputes Team. You will investigate penalty charge notice disputes, draft high-quality responses and maintain excellent customer service across written, phone and email channels.
The role requires an analytical mind, ability to interpret parking policies and apply them fairly, with training provided including Level 3 NVQ accreditation on successful probation.
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Parking Penalties Disputes Officer – Fair, Efficient Appeals employer: Hackney Borough Council
Hackney Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. With a strong commitment to the welfare of children and young people, employees benefit from professional growth opportunities, a culture of collaboration, and the chance to make a meaningful impact in the community. The Council's PROUD values promote respect, ownership, and unity, ensuring that all staff feel valued and empowered in their roles.
