At a Glance
- Tasks: Support tenants' rights and promote private rented accommodation while preventing homelessness.
- Company: Hackney Council, a dynamic local authority in London committed to equity and fairness.
- Benefits: Competitive salary, flexible working arrangements, and a focus on professional development.
- Other info: Join a diverse team dedicated to eradicating discrimination and supporting under-represented groups.
- Why this job: Make a real difference in the community by protecting tenants and promoting housing rights.
- Qualifications: Knowledge of housing legislation and strong communication skills required.
The predicted salary is between 46854 - 47854 £ per year.
Salary: Grade GBP £46,854 to £47,000. Contract Type: Fixed Term / Secondment. Contract Length: 2 Years. Full Time: 36 hours per week. DBS Required: Yes. Department: Climate, Homes and Economy Service. Benefits: Homeless Prevention Service. Closing date: 10 June 2026.
Hackney is a dynamic local authority in London, with strong diverse communities and a commitment to equity, anti‑racism, and fairness across all aspects of life. The Benefits and Homeless Prevention Service is responsible for all areas of homelessness and works to provide a joined‑up service for those at risk. This role supports the service by protecting tenants’ rights, promoting private rented accommodation, and implementing the Renters Rights legislation.
Key Responsibilities
- Deliver a robust tenancy relations service to a diverse range of private sector stakeholders, engaging proactively with tenants and landlords, and responding to enquiries, complaints, and correspondence.
- Conduct comprehensive assessments of housing needs in accordance with the Homelessness Reduction Act 2017 and other relevant legislation.
- Undertake investigations and enforcement action, including prosecutions, civil penalties, and court applications.
- Maintain expert housing legislation knowledge, collaborate on policy delivery with Housing Strategy, and prevent homelessness by mediating disputes and protecting tenants.
Key Knowledge and Skills
- High level knowledge of the private rented sector and of the issues relating to the acquisition of accommodation, including security of tenure, health and safety, housing standards, and housing benefit regulations.
- Strong grasp of housing needs, legislation, and case law.
- Knowledge of the Homelessness Reduction Act and private sector discharge duties.
- Proven ability to investigate breaches and write enforcement reports.
- Strong communication, analysis, and decision‑making skills.
Applicants must have an Enhanced DBS Check. Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We welcome applications from disabled people, as this group is currently under‑represented in our workforce. Flexible working arrangements are welcomed.
Tenancy Relations Officer in London employer: Hackney Borough Council
Hackney Council is an exceptional employer, dedicated to fostering a diverse and inclusive work environment that prioritises equity and anti-racism. With a strong commitment to employee growth, the council offers flexible working arrangements and opportunities to engage in meaningful work that directly impacts the community, particularly in the vital area of homelessness prevention. Joining our team means being part of a forward-thinking local authority that values collaboration and innovation in serving its residents.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Relations Officer in London
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Hackney Council and its initiatives. Understand their approach to tenancy relations and homelessness prevention. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 3
Practice your communication skills! As a Tenancy Relations Officer, you'll need to engage with diverse stakeholders. Role-play common scenarios with friends or family to build confidence in handling enquiries and complaints.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the important work we do in the community.
We think you need these skills to ace Tenancy Relations Officer in London
Some tips for your application 🫡
Know Your Stuff:Make sure you brush up on your knowledge of housing legislation and the private rented sector. We want to see that you understand the key issues and can apply this knowledge in your application.
Tailor Your Application:Don’t just send a generic CV and cover letter! We love it when applicants tailor their documents to highlight relevant experience and skills that match the job description. Show us why you're the perfect fit for the Tenancy Relations Officer role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and qualifications. Avoid fluff and focus on what matters!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets to us directly and is considered promptly. Don’t miss out!
How to prepare for a job interview at Hackney Borough Council
✨Know Your Legislation
Make sure you brush up on the Homelessness Reduction Act and other relevant housing legislation. Being able to discuss these laws confidently will show that you’re serious about the role and understand the complexities of tenancy relations.
✨Showcase Your Communication Skills
As a Tenancy Relations Officer, you'll need to engage with a diverse range of stakeholders. Prepare examples of how you've effectively communicated in challenging situations, whether it’s resolving disputes or handling complaints. This will demonstrate your ability to navigate sensitive conversations.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to investigate issues or mediate disputes. Be ready to explain your thought process and the steps you took to resolve the situation. This will highlight your analytical skills and decision-making capabilities.
✨Understand the Local Context
Familiarise yourself with Hackney's unique community dynamics and the challenges they face regarding housing. Showing that you understand the local context will not only impress your interviewers but also indicate your commitment to serving the community effectively.
