Support Worker – Adult Social Care in London

Hackney Council is looking for Support Workers to help bring adult social care into the heart of our community. As a Support Worker at Oswald Street Day Service, you will have an exciting opportunity to be part of an innovative service. The Oswald Street day service building opened in 2018 and was purpose built to meet the needs of our service users who have a range of complex needs such as dementia, autism and learning disabilities and age / health related frailties. The building was designed and furnished with input from the service users, carers, staff, health and social care colleagues and partnership working remains very important. Our day service offers a multi-disciplinary approach to supporting vulnerable adults.

The Post Holder will work as part of a team to offer practical and emotional support to enable service users with complex needs to participate in recreational and educational programmes on and off site. The post holder will engage with service users, carers and professionals respecting the service users' dignity, privacy and right to choose. The Centre team will mostly work Monday to Friday, although may have some planned out of hours work from time to time with occasional planned weekend or evening work.

Hackney Council's Adult Services are pioneers in bringing together health care with support. Our focus is on creating resilient teams able to meet new challenges, while keeping those who rely on us at the heart of our work. Day-to-day you will be working with adults with a variety of complex needs. You will enable them to engage in a range of activities in line with their support plan while respecting their right to choice, dignity and privacy. This is a fantastic opportunity to develop a range of skills, which include providing activities in the centre and wider community. Part of the role is to escort service users to and from the centre and local and out of borough activities on the council provided transport and public transport.

We are looking for people who are passionate about this work and excited by the opportunity to bring their creative ideas to the service and ensure that our service users are engaged with our work. We need people with experience working with adults with complex needs in a social care environment. This involves supporting service users to attend activities provided and empowering them in doing so. This post is a career graded post for scale 5, you will have a Diploma/NVQ Level 3 or equivalent in Health & Social Care. You will have all the experiences above. In addition, you will have experience of promoting activities and services by assessing, planning, implementing and evaluating activities with service users.

All applicants need to meet the criteria for the scales. Please note a DBS is required for the role. As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation. If you want to work in a place where you can represent our values so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CVs. To proceed with your application, you will need to create an account and submit your application. As part of the application process, you will need to complete a number of competency based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice. Prior to applying for a vacancy for a secondment opportunity, please liaise with your line manager and inform them of your interest in applying for the role. This application process replaces a supporting statement.

Closing date for applications: 22 March 2026 (22:59) Interview date: 13/14 April 2026. We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk