At a Glance
- Tasks: Lead a team to enhance service charge billing and improve transparency for homeowners.
- Company: Hackney Council, committed to equality and diversity in the workplace.
- Benefits: Flexible working options and a supportive environment for personal growth.
- Other info: Join us in a dynamic role with opportunities for career advancement.
- Why this job: Make a real difference in the community while developing your leadership skills.
- Qualifications: Experience in service charge management and strong people management skills.
The predicted salary is between 40000 - 50000 £ per year.
Home ownership Services manages 9,668 leasehold, shared ownership and freehold properties and has recently undergone a rebrand to provide a more holistic service. This role has been created following a management level review and will play a vital role in ensuring operational improvements identified as part of the review are embedded quickly to improve service charge billing. This role supports the Service Charge Manager and direct reports to improve service charge and shared ownership rent setting, increasing transparency for homeowners while the service recovers from the effects of a cyber attack.
Key Responsibilities and Qualifications
- Extensive experience in variable service charge and shared ownership rent setting.
- Good understanding of people management techniques including how to motivate staff.
- Good understanding of current issues surrounding service charges.
- Exceptional IT skills including data manipulation.
The role is crucial to improving service charge accuracy.
Equality and Diversity
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, sexual orientation, and social class. We also welcome those interested in flexible working and particularly welcome applications from disabled people.
Application Information
Closing date for applications: 21 June 2026 (22:59)
Interview date: W/C 06 July 2026
Service Charge Team Leader in London employer: Hackney Borough Council
Hackney Council is an excellent employer that prioritises equality, diversity, and employee well-being, making it a rewarding place to work. With a commitment to operational improvements and transparency in service charge management, employees benefit from a supportive work culture that encourages professional growth and development. The council's focus on flexible working arrangements and inclusivity ensures that all team members can thrive in their roles while contributing to the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Team Leader in London
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Hackney Borough Council!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Hackney Borough Council.
We think you need these skills to ace Service Charge Team Leader in London
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Hackney Borough Council. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Hackney Borough Council and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Hackney Borough Council. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Hackney Borough Council's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Hackney Borough Council
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Hackney Borough Council.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Hackney Borough Council will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Hackney Borough Council and how you would contribute to adapting HR strategies.
