At a Glance
- Tasks: Calculate service charges and ensure top-notch customer service for residents.
- Company: Hackney Council, committed to equality and diversity.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Join a dynamic team focused on continuous improvement and community engagement.
- Why this job: Make a real difference in residents' lives while developing your financial skills.
- Qualifications: Knowledge of leasehold management and strong analytical skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our team as a Service Charge Officer! Hackney Council seeks a detail‑oriented and proactive Service Charge Officer to calculate service charges, reserve funds, shared ownership rent and ground rent, ensuring residents receive top‑notch customer service.
Responsibilities
- Collaborate with colleagues to produce accurate estimated and actual invoices.
- Maintain the service charge database and ensure compliance with relevant legislation.
- Collate financial records for property service charges and manage accountancy functions related to billing and recharging.
- Issue Section 20B notices and provide supporting information for leaseholder inquiries, disputes and legal challenges.
- Assist in continuous improvement of Homeownership Services, prepare performance reports and support budget monitoring.
- Engage with residents and stakeholders through meetings and inspections to maintain high standards of service.
Qualifications
- Extensive knowledge of leasehold management and financial processes.
- Experience with preparation of annual property accounts and understanding of S20 consultation processes.
- Strong analytical skills, attention to detail and proficiency in Microsoft Excel and Google Suite.
- Excellent communication skills with a wide range of stakeholders.
Equality, Diversity & Inclusion
Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also welcome applications from disabled people and those disadvantaged by social and economic circumstances.
Service Charge Officer in London employer: Hackney Borough Council
Hackney Council is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Service Charge Officer. With a strong commitment to equality, diversity, and inclusion, employees benefit from a supportive work culture that fosters collaboration and continuous improvement. Located in the vibrant borough of Hackney, staff enjoy opportunities for professional growth while contributing to meaningful services that enhance the lives of local residents.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hackney Borough Council. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hackney Borough Council before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Charge Officer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hackney Borough Council:Your cover letter is your chance to shine! Tell us why you want to work at Hackney Borough Council specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hackney Borough Council!
How to prepare for a job interview at Hackney Borough Council
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
