At a Glance
- Tasks: Lead a help desk team and oversee facilities management across 900+ sites.
- Company: Hackney Borough Council, committed to community service and excellence.
- Benefits: Competitive salary, job stability, and opportunities for professional growth.
- Other info: Join a supportive environment focused on continuous improvement and collaboration.
- Why this job: Make a real difference in facilities management while leading a dynamic team.
- Qualifications: Experience in help desk supervision and strong leadership skills.
The predicted salary is between 37338 - 44567 £ per year.
Hackney Borough Council is seeking an experienced Help Desk Supervisor to lead the Corporate Hard Facilities Management help desk and oversee the Concerto CAFM system across our 900+ sites.
The role emphasizes incident resolution, service performance, and data quality for maintenance and compliance.
You will manage a two-person team, monitor KPIs, and drive continuous improvement while maintaining strong relationships with contractors and internal stakeholders to meet SLAs.
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Help Desk Lead – CAFM & Facilities Management in London employer: Hackney Borough Council
Hackney Council is an exceptional employer, offering a vibrant and inclusive work culture that prioritises the development of future leaders in local government. As a Management Trainee apprentice, you will benefit from a structured programme that combines hands-on experience across various departments with formal training, all while being part of a progressive council dedicated to equity and community engagement. With competitive salaries, comprehensive support, and a commitment to employee growth, Hackney Council stands out as a rewarding place to build a meaningful career.
