HEALS Support Staff

Hackney is one of the most dynamic and progressive local authorities in the UK. We are a resilient, vibrant, and creative borough in the heart of London, with strong, diverse communities and a powerful set of shared values. Over the past twenty years, the Council has built up first‑class services, outstanding public infrastructure, and a reputation for excellence, innovation, and ambition. We are leading the way on essential work such as our fight for equity in Hackney with a particular focus on becoming an actively anti‑racist borough. We are proactive in our approach to bringing fairness to all aspects of life including gender, neurodiversity and across the poverty divide.

HEALS is a new service forming part of Hackney Education. It is our commitment to doing things differently for children and young people who are facing barriers to their learning. Some children experience social, emotional, mental health or physical needs that can impact school attendance; they need extra support to stay connected to their education and their friends. HEALS brings together specialist teams – including experts in mental health, teaching, and special educational needs – to work as one “wrap‑around” service. Our goal is simple: to make sure your child receives the right support, in the right place, at the right time.

Support Staff within HEALS will plan, prepare and deliver interventions for individuals and small groups. This includes assessing pupil progress, recording observations, providing feedback to teachers and adapting materials to support students with special educational needs (SEN). A significant aspect of the role involves promoting pupil and parental voice. You will be expected to organise and lead parent groups, attend Team Around the Child meetings and act as a representative for children and parents. Responsibilities also include acting as a lead first aider at the HEALS Hub, supporting the induction and transition process for new students and assisting in the development of the curriculum. You will input and manage data regarding families and children using council systems.

This role will start on 2nd September, is term‑time only, and we have two positions available. If you would like to find out more information, please email heals@hackney.gov.uk.

Equal Opportunities: Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We particularly welcome applications from disabled people, as this group is currently under‑represented in our workforce.

Employment Support: Hackney Works offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available: hackneyworks@hackney.gov.uk.