Hackney Borough Council is seeking an exceptional senior leader to unite customer operations, resident resolution, digital access and the Council’s web platform into an integrated service. You will lead a multidisciplinary workforce, ensuring high-quality operations while transforming journeys to improve access and self-service.
You will use resident insight and performance data to identify underlying problems and secure lasting improvements across the Council, building an inclusive culture and
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Director of Resident Experience & Resolution employer: Hackney Borough Council
Hackney Council is an exceptional employer dedicated to fostering a supportive and inclusive work environment for its staff. With a strong commitment to the welfare of children and young people, employees benefit from professional growth opportunities, a culture of collaboration, and the chance to make a meaningful impact in the community. The Council's PROUD values promote respect, ownership, and unity, ensuring that all staff feel valued and empowered in their roles.
