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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer service and achieve sales goals.
- Company: Join Hackett London, a renowned brand known for its stylish menswear.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team that values adaptability and results-driven performance.
- Qualifications: Minimum 2 years of experience in retail; training cycle preferred.
- Other info: Embrace the Hackett spirit and become a brand ambassador!
The predicted salary is between 24000 - 36000 £ per year.
Your mission: Contribute to the achievement of the store's objectives through effective sales skills and customer service while promoting the brand image.
What will your objectives be?
- Customer service
- Resolve customer inquiries and exceed expectations in the store.
- Serve multiple clients using standard procedures.
- Manage transactions at the cash register with precision and efficiency.
- Know, understand, and demonstrate an updated and complete knowledge of the product.
- Reach personal/store sales goals taking into account the KPIs of the store.
- Maintain the store according to the image of the company.
- Keep the stock room and accessories room organized.
- Keep stock loss to a minimum.
- Replenish in a timely manner.
- Comply with the company's dress code.
- Participate and contribute in informative and staff meetings.
- Develop and maintain good working relationships with all colleagues, including line management.
- Advise and help train other staff members.
- Observe and work within the health and safety guidelines.
- Be a good ambassador for the brand.
- Open and close the store when necessary.
- Administrative management.
Requirements
- Experience in the sector for 2 years minimum.
- Training cycle.
- Additional languages would be desirable although not essential.
What do we expect from you?
- The Hackett spirit!
- Adaptability and Flexibility.
- Results driven.
- Negotiation and Influence.
- Analytical thinking.
- Team Leadership.
Supervisor - Hackett London employer: Hackett
Contact Detail:
Hackett Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor - Hackett London
✨Tip Number 1
Familiarise yourself with Hackett's brand values and product range. Understanding the brand's image will help you align your responses during interviews and demonstrate your commitment to promoting their ethos.
✨Tip Number 2
Prepare examples of how you've successfully handled customer service situations in the past. Being able to share specific instances where you've exceeded customer expectations will showcase your skills effectively.
✨Tip Number 3
Brush up on your sales techniques and be ready to discuss how you've met or exceeded sales targets in previous roles. Highlighting your results-driven approach will resonate well with the hiring team.
✨Tip Number 4
Showcase your leadership abilities by discussing any experience you have in training or mentoring colleagues. This will demonstrate your capability to contribute positively to the team dynamic at Hackett.
We think you need these skills to ace Supervisor - Hackett London
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Supervisor position at Hackett London. Tailor your application to highlight how your experience aligns with their expectations.
Highlight Relevant Experience: Emphasise your previous experience in retail or customer service, particularly any roles where you demonstrated sales skills, managed transactions, or trained staff. Use specific examples to illustrate your achievements.
Showcase Your Skills: Mention skills that are relevant to the role, such as adaptability, negotiation, and team leadership. Provide concrete examples of how you've applied these skills in past positions to achieve results.
Craft a Strong Cover Letter: Write a compelling cover letter that reflects your passion for the brand and your understanding of its values. Explain why you want to work for Hackett and how you can contribute to their objectives.
How to prepare for a job interview at Hackett
✨Showcase Your Customer Service Skills
Prepare examples of how you've resolved customer inquiries in the past. Highlight your ability to exceed customer expectations, as this is crucial for the Supervisor role at Hackett London.
✨Demonstrate Sales Acumen
Be ready to discuss your experience with sales goals and KPIs. Share specific instances where you successfully met or exceeded targets, as this will show your results-driven mindset.
✨Emphasise Team Leadership
Talk about your experience in leading teams and training staff. Hackett values good working relationships, so illustrate how you've fostered collaboration and supported your colleagues.
✨Understand the Brand Image
Research Hackett's brand image and values. Be prepared to discuss how you can maintain and promote this image in-store, as well as your understanding of the importance of visual merchandising.
