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- Tasks: Lead a dynamic team, drive sales, and ensure exceptional customer experiences.
- Company: Join Hackett, a global fashion group celebrating British heritage and creativity.
- Benefits: Enjoy staff discounts, commissions, career growth, and access to exclusive perks.
- Why this job: Be part of a diverse team, nurture talent, and make a real impact on customer loyalty.
- Qualifications: Fluent English, 3+ years management experience, strong communication, and customer service skills required.
- Other info: Uniform provided, plus opportunities for personal growth and exciting team events.
The predicted salary is between 28800 - 43200 £ per year.
About us: At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process. If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.
What we are looking for: We are looking for a dynamic and experienced Store Manager to lead our team. Your main goals as a Store Manager are to lead the store team to achieve sales aligned with our brand objectives. As well, to ensure that the team has a strong brand knowledge and assures a positive client experience by providing exceptional customer service. Our dream is that every client feels and shares our brand identity, in a way that they are willing to come back again to our stores. To make this happen, we need you!
What we offer: Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here's what you can look forward to:
- To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
- Uniform: Enjoy a stylish and professional uniform provided by the company.
- Discounts: We offer a staff discount across all AWWG brands in Europe.
- Commissions: a monthly commission system where the more you sell, the more you earn.
- Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
- Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
- Life assurance.
- And many other benefits such as team building and engagement, cost effective commuting options, free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!
Key responsibilities of the role:
- Team management: Lead and transmit with enthusiasm the passion for the brand to your sales team, giving them all the tools to encourage the internal development of each of the people who work with you.
- Sales: Leads sales strategies, as well as the achievement of commercial objectives and KPIS, involving the sales team through action plans, always guaranteeing a careful brand image throughout the sales process.
- Customer experience: Attracts and builds customer loyalty paying attention to every detail, offering the highest quality service.
- Shop administration: Ensures compliance with procedures such as inventories, stock management, cash register, daily reports, etc.
What you need to succeed in this role:
- Fluent English (high level)
- At least three years of previous management experience
- Amazing communications and leadership skills
- Attention to detail and strong customer service expertise
- Ability to train the team and achieve KPI results
AWWG is the global fashion group behind the brands Pepe Jeans London, Hackett, and Façonnable. We are also Iberia Brand Agency for Tommy Hilfiger and Calvin Klein.
Store Manager - Hackett Clarks New Opening employer: HACKETT LONDON (RETAIL)
Contact Detail:
HACKETT LONDON (RETAIL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager - Hackett Clarks New Opening
✨Tip Number 1
Familiarise yourself with Hackett's brand identity and values. Understanding their commitment to British heritage and quality will help you convey your passion for the brand during interviews.
✨Tip Number 2
Prepare examples of your previous management experience that highlight your leadership skills and ability to drive sales. Be ready to discuss how you've successfully motivated teams in the past.
✨Tip Number 3
Showcase your customer service expertise by sharing specific instances where you enhanced customer loyalty or improved the shopping experience. This will demonstrate your alignment with Hackett's focus on exceptional service.
✨Tip Number 4
Network with current or former employees of Hackett, if possible. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Store Manager.
We think you need these skills to ace Store Manager - Hackett Clarks New Opening
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with Hackett's brand identity, values, and product offerings. This will help you tailor your application to reflect your alignment with their vision and demonstrate your passion for British heritage.
Highlight Relevant Experience: Emphasise your previous management experience in retail, particularly any roles where you led a team to achieve sales targets. Use specific examples to showcase your leadership skills and ability to drive results.
Showcase Customer Service Skills: Since exceptional customer service is a key responsibility, provide examples of how you've successfully enhanced customer experiences in past roles. Highlight your attention to detail and ability to build customer loyalty.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role and the brand. Make sure to express how your values align with Hackett's commitment to creativity and quality.
How to prepare for a job interview at HACKETT LONDON (RETAIL)
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Hackett and its values during the interview. Share specific examples of how you appreciate British heritage and quality craftsmanship, as this aligns with the company's ethos.
✨Demonstrate Leadership Skills
Prepare to discuss your previous management experience in detail. Highlight instances where you successfully led a team, achieved sales targets, or improved customer service, showcasing your ability to inspire and motivate others.
✨Emphasise Customer Experience
Be ready to talk about your approach to customer service. Provide examples of how you've built customer loyalty and ensured a positive shopping experience, as this is crucial for the Store Manager role.
✨Know Your Numbers
Familiarise yourself with key performance indicators (KPIs) relevant to retail management. Be prepared to discuss how you have used data to drive sales strategies and improve store performance in your previous roles.
