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For Companies At a Glance
- Tasks: Create memorable experiences for customers while achieving sales targets.
- Company: Join Hackett, a brand that values creativity and British heritage in fashion.
- Benefits: Enjoy discounts, commissions, career growth, and access to exclusive perks.
- Why this job: Be part of a dynamic team in a diverse culture, enhancing your skills and career.
- Qualifications: Passion for fashion, retail experience, and exceptional customer service skills required.
- Other info: Uniform provided, plus opportunities for personal development and team-building events.
The predicted salary is between 28800 - 43200 £ per year.
About us:
At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.
If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.
What we are looking for:
We are looking for a Personal Tailor at our Hackett Jeremyn Store to create a memorable brand experience for our customers and contribute to the achievement of the store\’s objectives through effective sales skills and customer service while promoting the brand image.
What we offer:
Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here\’s what you can look forward to:
- To work in an inspiring and dynamic team with colleagues from all over the world in a diverse and inclusive culture.
- Uniform: Enjoy a stylish and professional uniform provided by the company.
- Discounts: We offer a staff discount across all AWWG brands in Europe
- Commissions: a monthly commission system where the more you sell, the more you earn.
- Career Growth Opportunities: Take advantage of significant opportunities for career progression and personal growth within the company, including the possibility of moving from retail to corporate roles.
- Access to Perkbox: Gain access to Perkbox, an exclusive platform offering various perks and discounts.
- Life assurance.
And many other benefits such as team building and engagement, cost effective commuting options , free courses on a variety of topics and fields through our platform, or exclusive invitations for our events in collaboration with our brand partners!
Key responsabilities
Customer Focus
- To personally demonstrate that the customer is key and that an impeccable customer service is our main priority.
- To greet and acknowledges a customer immediately on entry to the store, in a polite and courteous manner and to maintain contact whilst they are in the store.
- To engage with the customer in order to fully understand their needs and then provide the appropriate help and support to ensure an impeccable customer experience.
- To develop excellent knowledge of up to date product and unique selling points to promote product benefits to our customers.
- To provide advice and guidance to customers on our product and services to ensure we fill their expectations.
- To immediately escalate customer’s request or problems to ensure they are resolved in line with company standards.
- To live and breathe the seven Hackett values.
Achieve Results
- To achieve personal and store sales targets.
- To have an understanding of the store KPI’s and how to influence them.
- Awareness of Brand image and Competitors.
- To be proactive in ideas for increasing sales.
- To use the mailing card and brochure to attract and retain customers.
- To be fully aware of all the services we provide in store such as alterations, bespoke services, made to order, click and collect, etc…
- To be fully aware of your best sellers
- To always make suggestions for complimentary purchases (cross and up selling)
- To carry out all sales transactions correctly and efficiently
- To assist advise and help train other staff
Store and Stock Standards
- To constantly replenish product on the shop floor to ensure VM standards are met.
- To reduce stock loss in store by being aware of stock loss and prevention techniques
- To maintain high standards of personal dress and appearance, presenting a professional, smart and tidy appearance.
- To complete any other tasks that may be requested as and when required, depending on the changing needs of the business.
- To be good ambassadors for the brand.
- To develop and maintain good relationship with management and colleagues
- Knowledge of company stock loss expectations
- To ensure sales transactions are efficiently and accurately carried out.
Required experience:
- Passion for fashion industry
- Proven experience in clothing retail preferably in the premium or luxury sector
- Impeccable customer service skills
- Outstanding sales skills
- Able to work within a team
- Able to use initiative
- Well presented
- Above standard communication skills with an exceptional command of English
What do we expect from you?
- The Hackett spirit!
- Adaptability and Flexibility.
- Results driven.
- Negotiation and Influence.
- Analytical thinking.
- Team Leadership.
Personal Tailor Full Time - Hackett London employer: HACKETT LONDON (RETAIL)
Contact Detail:
HACKETT LONDON (RETAIL) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Tailor Full Time - Hackett London
✨Tip Number 1
Familiarise yourself with Hackett's brand values and heritage. Understanding their commitment to quality and British craftsmanship will help you connect with the brand during your interactions.
✨Tip Number 2
Brush up on your customer service skills, particularly in a retail setting. Being able to demonstrate your ability to engage with customers and provide exceptional service will set you apart from other candidates.
✨Tip Number 3
Showcase your passion for fashion and knowledge of current trends. Being able to discuss recent styles or how to pair items can impress potential employers and show that you're genuinely interested in the role.
✨Tip Number 4
Prepare to discuss your previous retail experiences, especially in premium or luxury sectors. Highlight specific achievements or sales targets you've met to demonstrate your capability in achieving results.
We think you need these skills to ace Personal Tailor Full Time - Hackett London
Some tips for your application 🫡
Understand the Brand: Before applying, take some time to understand Hackett's brand values and heritage. This will help you tailor your application to reflect your alignment with their ethos of creativity, quality, and attention to detail.
Highlight Relevant Experience: Make sure to emphasise any previous experience in clothing retail, especially in the premium or luxury sector. Use specific examples that showcase your customer service skills and sales achievements.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your passion for fashion and your understanding of the role. Mention how you can contribute to creating memorable brand experiences for customers.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Personal Tailor role.
How to prepare for a job interview at HACKETT LONDON (RETAIL)
✨Show Your Passion for Fashion
Make sure to express your enthusiasm for the fashion industry during the interview. Share any relevant experiences or insights that demonstrate your love for clothing and style, especially in the premium or luxury sector.
✨Demonstrate Impeccable Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight specific situations where you went above and beyond to meet a customer's needs, as this aligns with Hackett's focus on customer experience.
✨Know the Brand Inside Out
Research Hackett's brand values, product offerings, and unique selling points. Being knowledgeable about their heritage and current collections will show your commitment and help you connect better with the interviewers.
✨Prepare for Sales Scenarios
Be ready to discuss how you would achieve sales targets and contribute to store KPIs. Think of strategies for cross-selling and upselling, and be prepared to share your ideas on how to attract and retain customers.
