Store Manager - Hackett Selfridges Trafford in Manchester

About us

At Hackett, we believe that every stitch is a work of art. Whatever your career path, we strive to nurture talent and care in every department, prioritising creativity, quality and our attention to detail at every stage of the production process.

If you are creative at heart, possess meticulous attention to detail and appreciate ingenuity and British heritage, join our team today and embark on a new adventure.

What we are looking for

We are looking for a dynamic and experienced Store Manager to lead our team.

Your main goals as a Store Manager are to lead the store team to achieve sales aligned with our brand objectives. As well, to ensure that the team has a strong brand knowledge and assures a positive client experience by providing exceptional customer service. Our dream is that every client feels and shares our brand identity, in a way that they are willing to come back again to our stores.

To make this happen, we need you!

What we offer

Working with us comes with a host of attractive benefits designed to enhance your professional and personal life. Here\\\’s what you can look forward to :

• Career growth opportunities. We believe in internal mobility. You’ll have real chances to grow within the company, including the possibility to move from retail to corporate roles.
• Unlimited commissions. The more you sell, the more you earn — no limits.
• Benefits and staff discounts.
• Full seasonal uniform allowance. Feel good and look great — we provide a professional and stylish uniform every season.
• A diverse, international, and inspiring team. Work alongside colleagues from all over the world in a dynamic and inclusive environment.

Key responsibilities of the role

• Team management: Lead and transmit with enthusiasm the passion for the brand to your sales team, giving them all the tools to encourage the internal development of each of the people who work with you.
• Sales: Leads sales strategies, as well as the achievement of commercial objectives and KPIS, involving the sales team through action plans, always guaranteeing a careful brand image throughout the sales process.
• Customer experience: Attracts and builds customer loyalty paying attention to every detail, offering the highest quality service.
• Shop administration: Ensures compliance with procedures such as inventories, stock management, cash register, daily reports, etc.

What you need to succeed in this role

• Fluent English (high level)
• At least two years of previous management experience
• Amazing communications and leadership skills
• Attention to detail and strong customer service expertise
• Ability to train the team and achieve KPI results

AWWG is the global fashion group behind the brands Pepe Jeans London, Hackett, and Façonnable. We are also Iberia Brand Agency for PVH (Tommy Hilfiger, Calvin Klein) and G-III (DKNY; Donna Karan, Karl Lagerfeld).