Senior Community Manager, Growth & Retention in London

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). Our platform combines agentic AI solutions with the world\’s largest community of security researchers to discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems.

Remote Locations
Boston, MA; Seattle, WA; Austin, TX; Washington, DC; or London, UK (within ~50 miles of any listed location)

Position Summary
As Senior Community Manager, Growth & Retention, you will strengthen, scale, and energize our global hacker community. You will execute our Community strategy, manage programs that help hackers learn, connect, and thrive, elevate community experiences, and deepen long‐term engagement.

What You Will Do

Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition.

Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries.

Apply an AI‐First approach to enhance community operations and program scalability.

Define and measure program ROI through data‐driven decision making and performance indicators.

Drive ambassador‐led events such as meetups, workshops, CTFs, and university engagements.

Lead conference and sponsorship planning and evaluate post‐event impact.

Use first‐principles problem solving to simplify global community processes and design durable solutions.

Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events.

Minimum Qualifications

5+ years of community management experience in cybersecurity, developer communities, open‐source ecosystems, or related technical environments.

Demonstrated ability to scale community, ambassador, or advocacy programs across multiple regions.

Proven experience planning and delivering virtual and in‐person events with measurable outcomes.

Experience with community platforms (e.g., Discord, Slack) and project management tools such as Asana, Monday.com, or Trello.

Preferred Qualifications

Experience with community event platforms (e.g., Bevy) or analytics tools (e.g., Looker).

Background in bug bounty, offensive security, pentesting, or security research.

Experience evaluating or managing conference sponsorships with ROI‐focused decision making.

Experience supporting diverse global communities or multilingual audiences.

Compensation

US Tier B: $129K – $158K + equity

UK Tier: £67K – £82K + equity

Benefits

Health (medical, vision, dental), life, and disability insurance*

Equity stock options

Retirement plans

Paid public holidays and unlimited PTO

Paid maternity and parental leave

Leaves of absence (including caregiver leave)

Employee Assistance Program

Flexible Work Stipend

Equal Opportunity
HackerOne is an Equal Opportunity Employer in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, pregnancy, disability or veteran status, or any other protected characteristic as outlined by international, federal, state, or local laws.

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