hackajob is partnering directly with Southern Water to hire for this role.
Closing Date
Job Title : Service Now Platform Manager
Location: Worthing, West Sussex (Hybrid 2days pw)
Contract Type: Permanent
Hours: 37, Monday to Friday
Salary: £competitive (depending on skills and experience)
There has never been a more important time to join Southern Water. As we move through AMP8 , we are delivering one of the most ambitious capital investment programmes in the industry, focused on improving environmental performance, service resilience and long-term affordability for customers.
About the role
The primary task of the Service Now Platform Manager is to lead the Digital Corporate & Customer Application teams across support, maintenance and project initiatives within our Service Now estate.
This position is part of the Digital Corporate & Customer Leadership Group, and the incumbent will be responsible for defining, agreeing and delivering KPIs across Service Now. In addition, a key measure of success will be the ability to forge a close working relationship with their business counterparts.
What you will be responsible for
Develop, Motivate & Grow the team to allow maximum utilisation and retention.
Deliver a team that can Deliver, Support & Improve the core capabilities of the applications.
Lead the Digital Corporate & Customer Functional Team, ensuring alignment with key core strategies and roadmaps.
Work collaboratively with Application Managers to ensure overall Platform meets and exceeds expectations.
Define good practice models across Functional Application team.
Work closely with Business Leads to understand business strategy and priority.
Work closely to with resource partners to understand resourcing model, flexibilities and opportunities.
What youll bring to the role
Extensive (10+ years) practical experience working and leading application delivery & support teams within a hybrid working model (permanent, contract & partner resources).
Excellent Team leadership skills ensuring growth, succession & retention planning.
Budget Management and commercial acumen.
Ability to both lead & support the delivery of a Digital Roadmap within Customer ...
Service Now Platform Manager in Worthing employer: Hackajob
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