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- Tasks: Manage client relationships and onboard new customers in the insurance market.
- Company: Whitespace, a leader in innovative insurance solutions.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on collaboration and technology.
- Why this job: Join a dynamic team and make a real impact in the insurance industry.
- Qualifications: Experience in the London specialty insurance market and strong communication skills.
The predicted salary is between 50000 - 70000 £ per year.
Whitespace is looking for several experienced Account Managers ideally from the London Specialty/Wholesale insurance market with proven work experience as a Broker / Underwriter or Account Manager. Responsible for managing existing client relationships to ensure high retention, client satisfaction, and growth. This role also includes the development of new customers for Whitespace, converting these to confirmed clients and managing them through the onboarding process including the contracting process and maintaining a strong collaborative relationship once on board. Liaising with colleagues across Whitespace to ensure all the Client’s ongoing transactional and strategic needs as they pertain to the Whitespace Platform. Ensure that all internal account management processes are followed, objectives met, Key Performance Indicators managed, and results shared at appropriate forums.
Responsibilities
- Ensure the timely and successful delivery and implementation of the Whitespace Platform within insurance related organisations / new clients.
- Manage the client onboarding process including the management of the Whitespace contracting process through DocuSign.
- Build and maintain strong long‑lasting customer relationships to ensure all client needs are met both short term transactional and longer‑term strategic objectives as they pertain to the Whitespace Platform.
- Work closely with the Integrations team to ensure maximisation of revenue generation can be fulfilled through additional offered services.
- Organise and deliver Whitespace Platform demonstrations to prospective and existing customers.
- Attend, run or assist at customer training demonstrations with other Account Managers.
- Operate as the first point of contact for non‑technical matters specific to your accounts.
- Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders at relevant meetings.
- Record all work using the company’s preferred CRM and DMS system.
- Provide support to the Chief Platform Officer and Chief Commercial Officer as required.
- Undertake full account reviews and analysis using preferred company reporting tools.
- Regularly update the CRM system with latest revenue projections to support internal revenue forecasting process.
- Successfully manage the end‑to‑end onboarding process for all new customers.
- Work closely with the Support team to ensure escalated customer tickets and queries are handled quickly and effectively.
- Willingness to work flexible hours at times, based on needs.
Qualifications
- Experience in a London specialty/wholesale insurance market.
- Proven work experience as a Broker / Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant Sales role within Insurance.
- Delivering client‑focused solutions to customer needs.
- Experience of using Whitespace would be a plus.
- Strong verbal and written communication skills.
- Intermediate understanding of the risk placement process between brokers and carriers.
- Understanding of insurance acronyms and terminology.
- Broad understanding of the London Insurance Market.
- Entry level understanding of the global Insurance Industry.
- An interest in technological advances in Insurtech.
- Willingness to learn and be agile in a fast‑paced environment.
- Ability to operate collaboratively with colleagues is essential.
Whitespace Account Manager employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Whitespace Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the London specialty/wholesale insurance market. Attend industry events, join relevant online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might help you land that dream job!
✨Tip Number 2
Show off your skills! When you get the chance to meet with potential employers or clients, make sure to demonstrate your knowledge of the Whitespace Platform and how it can benefit their business. A little confidence goes a long way in making a lasting impression.
✨Tip Number 3
Follow up after meetings! Whether it’s a casual chat or a formal interview, always send a quick thank-you email. It shows you’re professional and genuinely interested in the role. Plus, it keeps you fresh in their minds when they’re making decisions.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re keen on joining the StudySmarter family!
We think you need these skills to ace Whitespace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Whitespace Account Manager role. Highlight your experience in the London specialty/wholesale insurance market and any relevant roles you've held, like Broker or Account Manager. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us at Whitespace. Be sure to mention your understanding of client relationships and how you can contribute to our team.
Showcase Your Communication Skills: Since strong verbal and written communication skills are key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re serious about joining the Whitespace team!
How to prepare for a job interview at hackajob
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of the London specialty and wholesale insurance market. Familiarise yourself with key terms, acronyms, and the risk placement process. This will not only help you answer questions confidently but also show that you're genuinely interested in the industry.
✨Showcase Your Relationship Skills
Since this role is all about managing client relationships, be ready to share examples of how you've successfully built and maintained long-lasting relationships in previous roles. Highlight any specific strategies you used to ensure client satisfaction and retention.
✨Demonstrate Your Tech Savvy
Whitespace is a tech-driven platform, so if you have experience using similar systems or tools, make sure to mention it. If you’re familiar with Whitespace, even better! Be prepared to discuss how you can leverage technology to enhance client onboarding and support.
✨Prepare for Collaborative Scenarios
This role requires working closely with various teams, so think of examples where you've successfully collaborated with others. Be ready to discuss how you handle communication and coordination with different departments to meet client needs effectively.