At a Glance
- Tasks: Lead client success initiatives and ensure exceptional value from Retail Media products.
- Company: Global leader in Customer Data Science with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a dynamic team dedicated to transforming data into growth.
- Why this job: Make a real impact by connecting customer needs with product strategy.
- Qualifications: Experience in Retail Media or related fields and strong stakeholder management skills.
The predicted salary is between 63000 - 77000 £ per year.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Our client is a customer data science company.
- London | Full-time | Hybrid
- About our client
Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision.
With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like a major UK retailer, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Product
Our Product team owns the vision, strategy and roadmap for our client platform — the data, science and software that powers retailers and brands around the world.
We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.
About the Role
We're looking for a
Senior Client Success Lead to join our Media Product team on a permanent basis.
This is a strategic Client Success role focused on ensuring our Retail Media products continue to deliver exceptional value for retailers, brands and agency partners.
Acting as the voice of the customer within the Product organisation, you'll combine deep platform expertise with strong stakeholder leadership to influence product priorities, improve user experiences and drive successful adoption at scale.
You will partner closely with Product Managers, Engineering, Client Services and commercial teams to ensure customer feedback, market needs and product performance insights are reflected in the evolution of our retail media capabilities.
What You'll Be Doing
As a senior member of the Client Success team, you'll play a critical role in connecting customer outcomes with product strategy.
- Champion customer needs and user feedback, ensuring real-world product insights are represented in product discussions and roadmap planning.
- Build trusted relationships with senior client stakeholders, acting as a strategic advisor on product capabilities, adoption and best practice.
- Lead complex product launches, feature rollouts and adoption initiatives across multiple stakeholder groups.
- Analyse product health, adoption and user journey data to identify trends, risks and opportunities for improvement.
- Partner with Product and Technology teams to influence priorities, improve user experiences and support long-term product success.
What We're Looking For
We're looking for someone who combines strong product knowledge, strategic thinking and customer focus.
- Experience working within Retail Media, Ad Tech, Mar Tech or a related product environment.
- Credibility operating with senior stakeholders and influencing decisions across multiple teams. xsabvtc
- Strong understanding of product adoption, customer success and user engagement principles.
- Confidence trans
- Please click on the apply button to read the full job description
Client Success Senior Lead in Whitehall employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Senior Lead in Whitehall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Senior Lead in Whitehall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hackajob:Your cover letter is your chance to shine! Tell us why you want to work at Hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hackajob!
How to prepare for a job interview at Hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
