At a Glance
- Tasks: Drive product adoption and enhance user experience for our Retail Media Portal.
- Company: Global leader in Customer Data Science, partnering with iconic brands.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a collaborative team focused on innovation and continuous improvement.
- Why this job: Make a real impact by helping brands maximise their media strategies.
- Qualifications: Experience in Retail Media and strong relationship-building skills.
The predicted salary is between 40500 - 49500 £ per year.
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Our client is a customer data science company.
- London | Full-time | Hybrid
- About our client
Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision.
With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like a major UK retailer, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Product
Our Product team owns the vision, strategy and roadmap for our client platform — the data, science and software that powers retailers and brands around the world.
We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.
About the Role
We're looking for a Client Success Lead to join our Media team on a permanent basis.
This is a highly collaborative role that sits within the Product organisation, focused on helping internal and external stakeholders adopt and maximise the value of our client's Retail Media Portal.
You'll act as the bridge between Product, Client Services and users, driving adoption, gathering valuable feedback and ensuring our retail media solutions are intuitive, effective and deliver measurable value.
What You'll Be Doing
You'll play a key role in driving product adoption and creating a seamless user experience across retailers, agencies, brand partners and internal teams.
- Developing deep expertise in the Retail Media Portal and associated retail media processes.
- Creating user guides, training materials and best-practice documentation for a broad range of stakeholders.
- Delivering training and ongoing support to internal champions and external users to encourage successful product adoption.
- Identifying gaps in processes, workflows and functionality and collaborating with Product and delivery teams to improve them.
- Monitoring adoption, product health and user journey metrics, translating insights and feedback into recommendations that help shape future product enhancements.
What We're Looking For
We're interested in people who enjoy combining product expertise, stakeholder engagement and continuous improvement to deliver exceptional user outcomes.
- Experience working within Retail Media and an understanding of the media, agency and retailer ecosystem.
- Strong relationship-building skills and the ability to establish credibility with a diverse stakeholder group.
- Confidence creating and delivering training, enablement programmes and user documentation. xsabvtc
- Analytical thinking, with an interest in understanding adoption trends, user behaviours and product performance.
- Collaborative working style and the ability to partner effectively with Product, Technolo
- Please click on the apply button to read the full job description
Client Success Lead (Media) in Whitehall employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success Lead (Media) in Whitehall
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success Lead (Media) in Whitehall
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hackajob:Your cover letter is your chance to shine! Tell us why you want to work at Hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hackajob!
How to prepare for a job interview at Hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
