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For Companies At a Glance
- Tasks: Lead the transformation of incident management tools and workflows for engineering teams.
- Company: Join Tesco, a leading retailer with a commitment to innovation and inclusivity.
- Benefits: Enjoy competitive salary, annual bonuses, flexible working, and comprehensive health benefits.
- Why this job: Make a real impact on developer experience and system reliability while driving meaningful change.
- Qualifications: Proven product management experience with a customer-centric mindset and strong communication skills.
- Other info: Flexible working patterns and a supportive, inclusive culture await you at Tesco.
The predicted salary is between 36000 - 60000 £ per year.
hackajob is collaborating with Tesco to connect them with exceptional tech professionals for this role.
About The Role
Are you passionate about improving the way engineering teams respond to and resolve incidents? Do you thrive in complex problem spaces and enjoy driving meaningful change through technology and process? We’re looking for a talented Product Manager to join our team and help shape the future of incident management.
In this role, you’ll work to transform the tools and workflows developers use during high-pressure moments. From early discovery through to strategy, delivery, and large-scale rollout, you’ll own the end-to-end product lifecycle. Your work will directly impact developer experience, system reliability, and operational efficiency across the organisation. You’ll be at the heart of enabling engineering teams to respond with confidence and clarity—turning incidents into opportunities for learning and resilience.
We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.
What is in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you - both in and out of work.
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
You will be responsible for:
- Understand key user personas, customers & stakeholders and their pain points
- Prioritise features and improvements that reduce friction and restore services faster
- Produce and drive a strategy and roadmap that provides valuable incremental wins to Tesco
- Proactively align internally with central teams, such as Observability and Architects
- Form a strategy for how improvements can be scaled to the significant number of technology teams we support
- Performance and adoption of the product and work towards achieving the outcomes and key results (OKRs).
You will need:
- Product Management Expertise: Proven experience owning product strategy, discovery, delivery, and rollout—ideally in technical or developer-facing domains.
- Customer-Centric Mindset: Ability to deeply understand user needs, especially those of developers and SREs, and translate them into impactful solutions.
- Strategic Thinking: Comfortable navigating ambiguity, setting direction, and aligning stakeholders around a clear product vision.
- Execution Excellence: Skilled in managing backlogs, writing clear requirements, and collaborating with engineering and design to ship high-quality products.
- Data-Informed Decision Making: Experience using qualitative and quantitative insights to assess value, measure impact, and iterate effectively.
- Strong Communication: Able to engage and influence across levels—from engineers to senior leadership—with clarity and empathy.
- Technical Fluency: Familiarity with incident management concepts, developer tooling, or infrastructure domains is a strong plus.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Product Manager - Incident Management in Welwyn Garden City employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager - Incident Management in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current or former Tesco employees on LinkedIn. A friendly chat can give you insider info about the company culture and the role, plus it might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into incident management concepts. Brush up on your technical fluency and be ready to discuss how you can improve developer workflows. Show them you’re not just a fit, but the perfect fit!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've tackled complex problems in the past. This will help you demonstrate your strategic thinking and execution excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Product Manager - Incident Management in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for incident management shine through! We want to see how much you care about improving developer experiences and driving meaningful change.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in product management. We’re looking for specific examples that demonstrate your ability to navigate complex problem spaces and deliver impactful solutions.
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your ideas effectively. This will help us understand your thought process better!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Tesco.
How to prepare for a job interview at hackajob
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand incident management concepts and the tools developers use. Familiarise yourself with Tesco's current products and think about how you can improve them. This will show your passion and readiness to take on the role.
✨Showcase Your Customer-Centric Mindset
Prepare examples that highlight your ability to understand user needs, especially those of developers and SREs. Think about past experiences where you successfully translated user pain points into impactful solutions. This will demonstrate your alignment with Tesco's focus on customer experience.
✨Demonstrate Strategic Thinking
Be ready to discuss how you navigate ambiguity and set clear product visions. Prepare to share instances where you've aligned stakeholders around a strategy or roadmap. This will illustrate your capability to drive meaningful change through technology and process.
✨Communicate with Clarity and Empathy
Practice articulating your thoughts clearly and empathetically. Be prepared to engage with various levels of the organisation, from engineers to senior leadership. This skill is crucial for a Product Manager at Tesco, as you'll need to influence and collaborate effectively across teams.
