At a Glance
- Tasks: Lead and innovate customer operations to enhance the post-sales journey.
- Company: OneAdvanced, a rapidly growing SaaS business with a focus on customer excellence.
- Benefits: Exceptional family leave, private medical insurance, and performance-based rewards.
- Other info: Join a dynamic team with opportunities for professional growth and philanthropy.
- Why this job: Shape a world-class customer experience and drive impactful outcomes.
- Qualifications: Proven leadership in customer operations and a passion for enhancing customer satisfaction.
The predicted salary is between 80000 - 120000 £ per year.
OneAdvanced is a PE‑backed SaaS business with rapid growth ambitions. As VP of Customer Operations you will shape and lead the entire post‑sales journey from onboarding to renewal, building a world‑class customer operation that reduces friction, drives measurable outcomes, and becomes a competitive differentiator.
Key Responsibilities
- Lead and continuously evolve customer operations across all sector portfolios, creating a scalable, efficient, high‑quality service delivery that keeps pace with growth.
- Define and implement metrics‑driven processes that reduce friction, elevate satisfaction, and provide a seamless experience at every touchpoint—from onboarding through renewal.
- Act as senior escalation point for major customer issues, driving swift resolution, clear communication and learning loops that prevent recurrence.
Benefits
- 1 paid volunteering day per year.
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, 5 days paid bereavement leave.
- Robust sick pay: up to 13 weeks full pay and 13 weeks half pay.
- 24/7 Employee Assistance Programme for confidential support.
- Private medical insurance for all, no medical‑history exclusions.
- Performance‑based rewards—including company‑wide bonuses, OTE and commission structures.
- Income protection: up to 75% salary for 5 years if needed.
- SkillsHub learning platform with leadership pathways, future‑manager training and a comprehensive online library.
- Access to external training and apprenticeships.
- Philanthropy: MatchIt! fund‑raise and Pennies from Heaven donation programme.
- ULEV car scheme, dental insurance, health cash plan, critical illness cover and partner life cover.
Company Overview
OneAdvanced is a leading UK business software and services company operating across education, government, healthcare, legal, manufacturing, housing, retail and more. Based in Birmingham, it works throughout the UK, Ireland, India and Australia.
VP of Customer Operations employer: hackajob
OneAdvanced is an exceptional employer that prioritises employee well-being and professional growth, offering a comprehensive benefits package including generous family leave, robust sick pay, and private medical insurance. With a strong focus on creating a world-class customer operation, employees are empowered to drive meaningful change while enjoying a supportive work culture that values continuous learning and philanthropy. Located in Birmingham, OneAdvanced provides a dynamic environment for those looking to make a significant impact in the SaaS industry.
