At a Glance
- Tasks: Lead the Voice of the Customer programme and influence decision-making with customer insights.
- Company: Join QBE Insurance, a leader in customer experience innovation.
- Benefits: Enjoy hybrid working, competitive benefits, and a great work-life balance.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Make a real impact on customer experience across Europe.
- Qualifications: Experience in customer experience management and strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
hackajob is partnering with QBE Insurance to find an experienced Customer Experience Manager in London.
This role involves leading the Voice of the Customer programme for QBE's European Operations, ensuring customer insights influence decision-making.
The successful candidate will manage VOC surveys and present actionable findings to senior leaders while collaborating closely with various teams.
The position offers a hybrid working opportunity with competitive benefits, ensuring work-life balance.
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We think you need these skills to ace VOC Lead Europe — Customer Experience (Hybrid, London)
Customer Experience Management
Voice of the Customer (VOC)
Data Analysis
Survey Management
Presentation Skills
Collaboration
Stakeholder Engagement
