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- Tasks: Conduct user research to create amazing digital experiences for Virgin Media and O2.
- Company: Join a dynamic team at a leading digital company in Paddington, London.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by championing the voice of the customer in design.
- Qualifications: 3+ years in user research with strong analytical and communication skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
As a UX Researcher, you will join a motivated team dedicated to creating seamless, customer‑centric digital experiences across Virgin Media and O2. You will inform and inspire user experience design through mixed‑methods research in a fast‑paced environment. Your work will involve generating and sharing insights from website/app surveys, usability testing, moderated interviews, focus groups, competitor analysis, tree testing, card sorting, and more.
Responsibilities
- Deliver in‑house user research projects (face‑to‑face or remote), including set‑up, recruitment, moderation, data collection, analysis and debrief.
- Act as a UX research expert, advising on the most appropriate tools/methodologies to solve business problems.
- Own full project management of onsite website surveys, analysis of online user behavioural data, and use this data to propose optimisations and support discovery research.
- Support Product Managers, UX designers and copywriters to deliver best‑in‑class user experiences across web and app – keeping them informed of findings and ensuring they can act on insights.
- Champion the voice of the customer throughout Digital to ensure optimisation backlogs, product roadmaps and strategic goals represent customer priorities.
- Deliver research presentations and recommendations to stakeholders including Directors, Product Managers, UX designers, Copywriters and Analysts.
- Ensure actions are taken from research undertaken.
Essential Skills, Knowledge, or Experience
- 3+ years’ experience conducting user research for busy, high‑transactional websites, preferably B2C.
- Strong expertise in crafting and leading qualitative and quantitative research projects from start to finish with minimal or no supervision, ensuring insights are robust and impactful.
- Hands‑on experience moderating interviews, focus groups and usability testing sessions, both remote and in‑person.
- Proficiency in analysing large data sets, including text analytics and AI, and translating data into clear insights and actionable recommendations.
- Experience collaborating with CRO or Optimisation teams to drive continuous improvement.
- Outstanding communication skills – adept at simplifying complex findings and conveying commercial opportunities or risks.
- Ability to build relationships and influence across teams, ensuring customer‑centric decisions are embedded into the design process.
- Experience using user research platforms such as UserZoom or UserTesting.com.
- Familiarity with tools such as Hotjar, GA, Content Square, Decibel, or similar platforms to track and interpret user behaviour.
- Familiarity with prototyping tools such as InVision or Figma.
- Previous experience working in an agile environment.
- A proactive, pioneering approach – comfortable challenging the status quo and operating in a fast‑paced, iterative setting.
UX Researcher employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land UX Researcher
✨Tip Number 1
Network like a pro! Reach out to folks in the UX field on LinkedIn or at local meetups. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best research projects and insights. Make it easy for potential employers to see how you can add value to their team.
✨Tip Number 3
Prepare for interviews by practising common UX research questions. Think about how you can showcase your experience with methodologies and tools mentioned in the job description.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to reflect your passion for creating customer-centric experiences.
We think you need these skills to ace UX Researcher
Some tips for your application 🫡
Show Your Passion for UX Research: When writing your application, let your enthusiasm for user experience research shine through. Share specific examples of projects you've worked on and how they made a difference. We love seeing candidates who are genuinely excited about creating customer-centric digital experiences!
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that align with the job description. We want to see how your background fits into our team and the role of a UX Researcher. Don’t just send a generic application; show us why you’re the perfect fit!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate well-structured applications that make it easy for us to understand your qualifications and experiences without wading through unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at hackajob
✨Know Your Research Methods
Make sure you’re well-versed in the various research methods mentioned in the job description. Be ready to discuss your experience with usability testing, moderated interviews, and surveys. Highlight specific projects where you’ve successfully applied these methods.
✨Showcase Your Data Skills
Since analysing large data sets is crucial for this role, prepare examples of how you've turned complex data into actionable insights. Bring along any relevant case studies that demonstrate your ability to interpret user behaviour and make recommendations based on your findings.
✨Communicate Clearly
Outstanding communication skills are a must. Practice simplifying complex findings into clear, concise points. You might even want to prepare a mini-presentation of your past research to showcase your ability to convey insights effectively to stakeholders.
✨Be Proactive and Pioneering
This role requires a proactive approach, so come prepared with ideas on how you can challenge the status quo. Think about how you can contribute to continuous improvement and be ready to discuss how you’ve done this in previous roles.