Training Operations Lead

Training Operations Lead

Full‑time and part‑time positions are available. The role is shift‑based with a 4 on / 4 off rota, primarily located at the Global Learning Academy, Technical Block C, Heathrow. Shift times vary from 0600‑2200.

What You’ll Do

Lead the day‑to‑day delivery of training operations at the GLA, manage a high‑performing team of Training Operations Coordinators, ensure smooth execution of training logistics and a positive delegate experience.

Your Key Accountabilities Include

• Providing on‑day operational oversight and tactical recovery across training areas.
• Supporting the delivery of the GLA Operational Training Plan and liaising with the Operations Planning team.
• Acting as Deputy Building Controller during evacuations and supporting contingency planning.
• Managing delegate issues including failures, resits, and contract terminations.
• Ensuring compliance with CAA/EASA regulations and conducting H&S audits.
• Leading incident meetings and enacting business continuity plans.
• Maintaining classroom standards and ensuring an excellent customer experience in GLA facilities.
• Communicating critical updates and collaborating with stakeholders to mitigate risks.

What You’ll Bring To British Airways

• Lead by example and embody BA’s leadership behaviours and values.
• Be resilient, agile, and thrive in fast‑paced, dynamic environments.
• Build trust through inclusive leadership and strong communication.
• Be passionate about learning and making a meaningful impact.
• Demonstrate emotional intelligence and a can‑do attitude.

Your Experience

• Proven experience in operational environments.
• Strong people engagement and development skills.
• People management skills and experience, with knowledge of people policy implementation.
• Understanding of GDPR compliance and Business Continuity Planning.
• Stakeholder management experience.

What We Offer

Benefits include unlimited basic and premium standby tickets on British Airways flights, up to 30 discounted “Hotline” airfares per year for yourself, friends and family, and opportunities to move across the business to develop and progress. A competitive salary is also offered.

Inclusion & Diversity

British Airways values diversity and inclusion, welcoming people from all backgrounds and cultures to contribute to building a better BA. The company is committed to creating a culture where everyone can be themselves.