At a Glance
- Tasks: Configure and support SaaS solutions, troubleshoot issues, and enhance customer experience.
- Company: Join Verisk's dynamic Client Services team in the Property Claims division.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Collaborative environment with opportunities for continuous improvement and career advancement.
- Why this job: Make a real impact by helping customers maximise their use of innovative tech solutions.
- Qualifications: Experience in SaaS support, strong problem-solving skills, and excellent communication.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a System Configuration & Support Analyst to join our growing Client Services team within Verisk’s Property Claims division. This role is central to ensuring our customers get maximum value from our SaaS solutions. You will work closely with Implementation Managers, Account Managers, Product teams, and customers to configure solutions, support day‑to‑day queries, and help resolve more complex technical challenges.
Responsibilities
- Configure Verisk solutions to meet customer-specific requirements
- Support implementation projects including requirements, configuration, and testing
- Provide day‑to‑day customer support and troubleshoot issues
- Investigate root causes and identify long‑term solutions
- Collaborate with Product and Engineering teams for complex issues
- Build strong customer relationships and support engagement activities
- Support system testing and ensure solutions meet requirements
- Create and maintain documentation and knowledge resources
- Identify opportunities for continuous improvement
Technical Capability – What This Means
You don’t need to be a developer, but you should be comfortable working with system configurations, structured logic, and data‑driven processes. This includes understanding workflows, rules, and integrations, and analysing issues to determine root causes and solutions.
Qualifications
- Experience in SaaS support, configuration, or application support roles
- Strong problem‑solving and analytical skills
- Customer-facing experience with excellent communication skills
- Ability to self‑manage and prioritise issues/projects
- Experience with workflow or rule‑based systems
- Desirable: Property insurance or claims experience
- Desirable: Exposure to APIs, integrations, or data analysis tools
System Configuration & Support Analyst employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land System Configuration & Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at hackajob!
✨Direct Apply to hackajob
Let's not forget to apply directly through the hackajob website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace System Configuration & Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
