Our client is an online gaming company.
40 hours per week | 12 month fixed term contract | UK remote
We bring people together through online bingo and games, with a friendly player community and a focus on safe, enjoyable play.
Our Customer Experience (CX) teams are full of ambition and enthusiasm. Our player community is at the heart of everything we do, and creating long term fun is our number one goal. We're passionate about providing safe and exciting experiences that help our players enjoy everything our client has to offer.
In this role, you'll support players across our Danish territory, helping with customer service queries and creating a welcoming, engaging atmosphere in our chat rooms. You'll communicate in Danish, helping our players feel supported and part of our client community.
If you're great with people and have strong customer service skills but some of the tasks sound unfamiliar, please don't let that put you off. We'll provide full training to help you get to know our games, systems and processes, with support from the team as you build your confidence.
Our CX teams create a friendly and supportive atmosphere. Whether you're hosting our client party in our chat rooms, helping with a customer service query or signposting players to our Safeplay team, you'll help build the community that makes us stand out.
Working hours
We plan our shifts around the needs of our players, making sure we're there when they need us. This role involves shifts across Monday to Sunday, between 12pm and 8pm, including one day at the weekend. Your shifts could fall anywhere within that time window. We'll talk through the shift patterns at interview so you have a clear idea of what to expect.
Role purpose
Putting our players first and providing a great customer experience is at the core of everything we do.
In our chat rooms, you'll be right at the centre of our client community. You'll move between rooms, chat with players on a broad range of topics, welcome new players and keep conversations going, sometimes with a bonus quiz or game.
You'll also respond to customer service queries, provide advice and guidance on our games, promotions and changes to the site, and help players access further support when needed.
Key responsibilities
Support players across our Danish territory, responding to customer service queries and hosting our game ch...
Multi-Skilled Customer Service Advisor in Sunderland employer: Hackajob
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