At a Glance
- Tasks: Lead and develop a high-performing customer service team to deliver exceptional player experiences.
- Company: Join Tombola, a dynamic company focused on customer satisfaction and team collaboration.
- Benefits: Enjoy a hybrid work model, career growth opportunities, and a supportive team environment.
- Other info: Flexible working hours to support a 24/7 customer environment.
- Why this job: Make a real impact by leading a team that enhances player experiences in a fun industry.
- Qualifications: Strong leadership skills and experience in coaching customer service teams are essential.
The predicted salary is between 30000 - 40000 £ per year.
hackajob, in partnership with Tombola, seeks a Team Leader for their Sunderland office. This role involves leading and developing a high-performing customer service team while ensuring the delivery of exceptional player experiences.
The ideal candidate will have strong leadership skills and a proven track record in coaching teams. This hybrid position offers a mix of office and home working, with a rotating schedule to support a 24/7 customer environment.
Joining a collaborative setting, you'll have opportunities for growth and career advancement.
CX Team Leader - Hybrid (Sunderland) Drive Performance employer: hackajob
Tombola is an exceptional employer that prioritises employee development and well-being, offering a hybrid work model that promotes flexibility and work-life balance. With a strong focus on collaboration and a commitment to delivering outstanding player experiences, employees are encouraged to grow their skills in a supportive environment, making it an ideal place for those seeking meaningful and rewarding careers in customer service leadership.
StudySmarter Expert Advice🤫
We think this is how you could land CX Team Leader - Hybrid (Sunderland) Drive Performance
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Tombola on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your leadership style aligns with creating exceptional player experiences. We want to show them we’re the perfect fit!
✨Tip Number 3
Showcase your coaching skills! Be ready to share specific examples of how you’ve developed teams in the past. We need to demonstrate our ability to drive performance effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace CX Team Leader - Hybrid (Sunderland) Drive Performance
Some tips for your application 🫡
Show Off Your Leadership Skills:When writing your application, make sure to highlight your leadership experience. We want to see how you've successfully coached teams in the past and what strategies you've used to drive performance.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role. Mention specific experiences that relate to leading a customer service team and delivering exceptional player experiences.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the perfect fit for the CX Team Leader role.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at hackajob
✨Know the Company Inside Out
Before your interview, make sure you research Tombola thoroughly. Understand their values, mission, and the kind of player experiences they aim to deliver. This will not only show your genuine interest but also help you align your answers with their goals.
✨Showcase Your Leadership Style
As a CX Team Leader, your leadership skills are crucial. Prepare examples of how you've successfully coached teams in the past. Be ready to discuss specific strategies you've used to drive performance and improve customer service outcomes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in a customer service context. Think of scenarios where you had to handle difficult situations or motivate your team under pressure. Practising these responses will help you articulate your thought process clearly.
✨Highlight Your Adaptability
Since this is a hybrid role, emphasise your ability to work effectively both in the office and remotely. Share experiences where you've successfully managed teams in different environments, showcasing your flexibility and commitment to maintaining high performance regardless of location.
