Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional service and advice to customers over the phone.
- Company: Join Vitality, a leading company in the financial services sector.
- Benefits: Enjoy bonuses, health insurance, and a generous pension scheme.
- Other info: Flexible working environment with great opportunities for personal development.
- Why this job: Make a real difference in customers' lives while advancing your career.
- Qualifications: Experience in Financial Services and strong customer engagement skills required.
The predicted salary is between 30000 - 40000 £ per year.
Team - Protection, (D2C Life Department) Hybrid role - Remote working (1 day a month in the office). Training will be 4 weeks based in the Stockport office.
What this role is all about:
It’s important to relate to your customer and understand their needs. If you care about your customer and can provide an exceptional service in catering to their product requirements, this may be the role for you. This role is about the quality of the customer journey, providing advice on Vitality Life products, and building a rapport so that through their choices they make the right one through us, as Vitality Life. This is over the telephone and can be direct with personal customers and our business customers too. We offer ongoing support, coaching, and we focus on your development in your Vitality career. Previous experience of working in Insurance sales is required.
What you will do as a Remote Protection Adviser:
- Providing exceptional service and advice over the telephone to our customers.
- Time management is key as we are fast-paced, and we have lots of customer needs to meet.
- Proactivity in maintaining your knowledge being a driver in your own performance, knowing we will support in every step.
- Ensuring that FCA and internal regulatory standards for advice provision are met.
- Quality of advice provided is a must with every fact find, making sure you have everything documented along with the analysis and outcomes. Every conversation is important.
What you need to thrive:
- Experience within Financial Services is a must.
- Confident telephone manner.
- Full understanding and knowledge of the regulatory requirements of the FCA.
- Strong Customer orientation and engagement skills.
- Highly motivated with a drive to deliver sales targets and outstanding customer outcomes.
- A driven individual committed to personal development and progression.
- Strong Organisation skills with the ability to manage personal time and focus to maximise productivity and results.
- Financial services qualifications appropriate to the role, ideally CEMAP or R05.
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance.
- A pension of up to 12%– We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance – With its own set of rewards and benefits.
- Life Assurance – Four times annual salary.
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successful in your application and join us at Vitality, this is our promise to you:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong and are supported to be happy and healthy.
Remote Protection Adviser in Stockport employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Protection Adviser in Stockport
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Vitality's values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your customer service skills and experience in insurance sales.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've gone above and beyond for customers. This will highlight your strong customer orientation and engagement skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
We think you need these skills to ace Remote Protection Adviser in Stockport
Some tips for your application 🫡
Show Your Customer-Centric Side: In your application, make sure to highlight your experience in providing exceptional customer service. We want to see how you relate to customers and understand their needs, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and ensure your qualifications and experiences shine through without unnecessary fluff.
Demonstrate Your Proactivity: We love candidates who take charge of their own development! Mention any steps you've taken to stay updated on industry knowledge or improve your skills. This shows us you're motivated and ready to thrive in a fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Vitality Life.
How to prepare for a job interview at hackajob
✨Know Your Products Inside Out
Before your interview, make sure you have a solid understanding of Vitality Life products. Familiarise yourself with their features and benefits so you can confidently discuss how they meet customer needs. This will show that you're proactive and genuinely interested in providing exceptional service.
✨Practice Your Telephone Skills
Since this role involves a lot of telephone communication, practice your phone manner. Try role-playing with a friend or family member to simulate customer interactions. Focus on being clear, friendly, and engaging, as building rapport over the phone is crucial for success.
✨Demonstrate Your Customer Orientation
Prepare examples from your past experience where you've gone above and beyond for customers. Highlight how you understood their needs and provided tailored solutions. This will illustrate your strong customer orientation and ability to deliver outstanding outcomes.
✨Time Management is Key
Given the fast-paced nature of the role, be ready to discuss how you manage your time effectively. Share specific strategies you use to prioritise tasks and meet deadlines, ensuring you can handle multiple customer needs without compromising on quality.