At a Glance
- Tasks: Lead functional projects, translate business needs, and drive continuous improvement.
- Company: Join Ordnance Survey, a pioneer in geospatial technology with over 230 years of trusted data.
- Benefits: Competitive salary, hybrid working, generous leave, and professional development support.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by improving customer journeys and financial processes.
- Qualifications: Experience in CRM or ERP systems and strong collaboration skills.
The predicted salary is between 59576 - 70089 £ per year.
Full Time | £59,015 – £68,850 (dependent on experience) OSHQ | Southampton | Hybrid Working
Who We Are
We are Ordnance Survey, Great Britain's national mapping service and a pioneer in geospatial technology. With over 230 years of trusted data, we empower better decisions, deeper understanding, and meaningful connections to the places we live, move through, and care for.
Role Overview
We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to Finance (ERP) and Sales & Customer (CRM).
Responsibilities
- Provide functional leadership and act as a trusted advisor to business stakeholders
- Lead functional work packages from design through to business adoption
- Translate business needs into clear functional designs and solution options
- Take a holistic view across processes and domains to identify dependencies and improvements
- Support prioritisation and decision‑making through commercial awareness
- Build strong relationships across service leads, delivery teams, users and partners
- Drive continuous improvement across processes and system usage
- Facilitate workshops and communicate effectively with a range of audiences
- Coach and mentor analysts and junior consultants to build team capability
Role‑Specific Expertise: CRM
- Experience working with Customer Relationship Management / Customer Engagement platforms
- Strong understanding of customer‑facing processes (e.g. sales lifecycle, customer service, case management, engagement journeys)
Role‑Specific Expertise: Finance
- Strong understanding of core finance processes (e.g. general ledger, accounts payable/receivable, budgeting and financial reporting)
- Experience working with Dynamics 365 Finance & Operations (D365 F&O) modules
Desirable (both roles)
- Experience working within a service‑led, product‑aligned operating model
- Familiarity with Agile delivery approaches and cross‑team collaboration
- Awareness of cloud‑based business platforms and integrations
- Understanding of data protection, compliance and enterprise governance
What Success Looks Like
Across both roles
- Acting as a trusted advisor, influencing decision‑making and shaping effective solutions
- Delivering high‑quality functional designs that enable efficient and predictable delivery
- Strong collaboration across Business Systems and wider OS teams
- Identifying and delivering continuous improvement across processes and systems
CRM role
- Improved customer journeys, system adoption and user experience
Finance role
- Improved financial processes, system stability and governance
Our Principles
- Clear the path – simplify, remove blockers and enable pace
- Seek the story – build understanding, challenge assumptions and speak up
- Do what matters – focus on value and make deliberate decisions
The Rewards
- Competitive salary and pension (OS contributes up to 12.07%)
- Performance‑related bonus (where applicable)
- 28 days annual leave plus bank holidays (increasing with service)
- Enhanced family leave, including paid partner leave
- Hybrid and flexible working options
- Learning and development support, coaching and mentoring
- Free OS Maps subscription and wellbeing support
- Volunteering leave and matched fundraising
Location & Working Pattern
We embrace a hybrid working model at OS. You will be based at our Southampton HQ, spending around 50% of your time onsite collaborating with colleagues, alongside flexible remote working.
How to Apply
Please submit a CV and covering letter, clearly stating which specialism you are applying for (Finance (ERP) or Sales & Customer (CRM)). Applications will be assessed against the relevant role only.
Interview Process
- Stage 1 – 15‑minute MS Teams call
- Stage 2 – In‑person competency interview, SOVA personality assessment, and presentation
Closing Date
Sunday 31 May 2026 at 23:59pm
Security & Eligibility
OS conducts pre‑employment checks including identity, right to work, employment history and DBS checks.
Inclusion at OS
We are committed to building a diverse and inclusive workplace. If this role excites you but your experience does not match every requirement, we encourage you to apply. We are happy to consider reasonable adjustments throughout the recruitment process.
Business Systems Functional Consultants (2 Roles – CRM & ERP) in Southampton employer: hackajob
At Ordnance Survey, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. Our hybrid working model allows for flexibility while being based in our vibrant Southampton HQ, where employees benefit from competitive salaries, generous leave policies, and extensive learning and development opportunities. Join us to make a meaningful impact in the geospatial technology sector, while enjoying a supportive environment that values diversity and personal growth.
