Our client is a public services provider.
Product Support Technical Engineer
MDS (Managed Desktop Service)
Hybrid – attached to our Solihull or Hook office 2/3 days per week
Full Time, Permanent
£Competitive
Overview
Here at our client, we are seeking an experienced Product Support Technical Engineer to specialise in supporting and optimising our Managed Desktop Service (MDS) estate. If you have a passion for modern endpoint management and security and enjoy working with technologies such as Microsoft Intune, Windows 11, macOS, ChromeOS, and Windows Autopilot, we want to hear from you.
You will be responsible for managing, supporting, and continuously improving a diverse endpoint estate including Windows 11 devices, MacBooks, and Chromebooks. Operating within a modern management framework centred around Microsoft Intune, you will support device provisioning, configuration, application deployment, security, compliance, and lifecycle management across the organisation.
Success in this role requires a strong technical mindset, excellent attention to detail, and a methodical approach to troubleshooting and problem solving. We are looking for someone who understands that quality is more important than speed, takes the time to identify root causes, and delivers robust long-term solutions rather than short-term fixes.
As part of this you'll:
Manage and support Windows 11, macOS and ChromeOS endpoints using Microsoft Intune as the primary management platform, ensuring secure deployment, configuration, application delivery, policy enforcement, and lifecycle management.
Create, maintain and optimise Microsoft Intune policies, configuration profiles, compliance policies, application deployments, security baselines, update rings, and endpoint management processes.
Ensure devices remain compliant with organisational security standards, conditional access requirements, and industry best practices.
Provide 3rd-line technical support, diagnosing and resolving complex issues across Windows 11, macOS and ChromeOS devices using a structured and methodical troubleshooting approach.
Investigate and remediate endpoint security, compliance, configuration, and application-related i...
Product Support Technical Engineer in Solihull employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
