At a Glance
- Tasks: Provide fantastic customer service and support over the phone.
- Company: Join Metro Bank, where people come first and individuality is valued.
- Benefits: Competitive salary, generous holiday allowance, and hybrid working options.
- Other info: Extensive training provided and opportunities for career advancement.
- Why this job: Be the voice of Metro Bank and build authentic connections with customers.
- Qualifications: Strong customer service skills and attention to detail required.
The predicted salary is between 25000 - 30000 £ per year.
hackajob is collaborating with Metro Bank to connect them with exceptional professionals for this role. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We're not just delivering banking services - we're building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.
As a Customer Service Advisor, you will interact with our customers as the 'voice' of Metro Bank, with a strong understanding of our processes, systems, products, and services and the ability to deliver exceptional customer service.
What You Will Do- Provide fantastic service and support to our customers over the phone
- Be a representative of the Metro Bank brand and its culture
- Advise our customers on all types of queries such as balance enquiries, payments, internet banking, card management, using our mobile app
- Update all our systems, making sure you have a strong attention to detail and record all conversations
- Follow the correct processes to make sure our customers are safe
- Be a valued member of the team
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What You Will Need- Ability to build effective customer relationships in a fast-paced environment
- Maintain meticulous attention to detail even under pressure
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
- Proficient in computer skills, including a working knowledge of Microsoft Office
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential
For this Customer Service Advisor position we are looking for full time candidates. Work-life balance matters to us. Our contact centre core hours are 9am to 6pm, Monday to Friday. We offer an out of hours service outside of these hours for emergencies i.e. 6pm to 8am, Monday to Friday, weekends and Bank holidays, these will be included on your rota. Shifts are shared equally across the team, and you'll know your schedule well ahead of time. We try to accommodate personal needs where possible. Weekend working is 1 in every 3 or 4 weekends.
We will make sure you get the training needed to develop you into a customer service advisor; this will include a mixture of live teams' sessions with a trainer, guided study through our online training suite, and on the job training (such as observing, buddying up, and taking calls from our customers). All this training will be blended together across an initial period of five weeks.
We are pleased to provide a hybrid working option for our employees. This benefit is available after successfully completing training and receiving sign off (this can take up to 6 weeks). Team members who work four or more days per week can enjoy two days in the office.
Our promise to you…- Competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts!
- Extensive training to build your knowledge and skills for the role
- Internal opportunities for career advancement
- After 90 days in the business you will receive a salary uplift
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl?
Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Customer Service Advisor - Slough employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Slough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at hackajob. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like hackajob before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor - Slough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to hackajob:Your cover letter is your chance to shine! Tell us why you want to work at hackajob specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at hackajob!
How to prepare for a job interview at hackajob
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
