At a Glance
- Tasks: Provide on-site IT support, install and repair systems, and resolve customer queries.
- Company: Join a global IT services company with a focus on innovation.
- Benefits: Enjoy a competitive salary, flexible benefits, and extensive training opportunities.
- Other info: Full-time role with excellent career growth and a supportive team culture.
- Why this job: Make a real difference in tech support while developing your skills in a dynamic environment.
- Qualifications: Must be eligible for SC Security Clearance and have strong problem-solving skills.
The predicted salary is between 27900 - 34100 £ per year.
Our client is a global IT services company.
Site based engineer on a secure site at Warton, with possible support provided at other sites within the vicinity – Salmesbury and Preston as examples.
Due to the nature of the work and the customers we support, the successful candidate must be eligible to meet UK Government and contractual personnel security requirements, including the applicable residency requirements for the role, and have the right to work in the United Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations.
Main responsibilities:
- Provides on-site field support to customers including installation, servicing and repairing of systems and equipment.
- Answers customer questions and resolves issues. Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing and troubleshooting.
- Acts as a liaison with customers on administrative and technical matters for assigned projects.
- Performs analyses and prepares reports on system problem trends and issues.
- Assists in applying engineering principles and practices as they relate to system design, process flow and/or discrete modelling.
- Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
- Assists in the design of basic technical programs for projects or enhancements to existing programs.
This is a full-time permanent position working 37.5 hours per week, Monday - Friday between the hours of 07:00 - 19:00.
Working as part of the On Site Support team you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance and flexible holiday to name a few.
Due to the nature of our client's work the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals.
This role is primarily site based at Warton, but will involve support for supported sites such as Samlesbury as well as ad hoc support opportunities.
Site Support IT Engineer employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Site Support IT Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hackajob!
✨Direct Apply to Hackajob
Let's not forget to apply directly through the Hackajob website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Site Support IT Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
