At a Glance
- Tasks: Design and implement Microsoft Dynamics 365 solutions to meet business needs.
- Company: Join HSBC, a leader in banking with a focus on innovation.
- Benefits: Enjoy competitive pay, private healthcare, and tailored professional development.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make an impact in a dynamic team while advancing your tech skills.
- Qualifications: Experience with Microsoft Dynamics 365 and strong technical skills required.
The predicted salary is between 50000 - 70000 £ per year.
HSBC’s Digital Query Management team is seeking an experienced professional for the role of Senior Microsoft Dynamics 365 Tech Specialist within the Wholesale Bank. You’ll play a key part in designing, developing, and implementing Microsoft Dynamics 365 solutions to meet business requirements. As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package, including private healthcare, enhanced maternity and adoption pay, support on return to work, and a contributory pension scheme with generous employer contribution.
Responsibilities
- Design, build, and tailor Microsoft Dynamics 365 solutions (Customer Servicing, Customer Insight) to meet defined business and technical requirements.
- Develop and support custom components (apps, workflows, plug‑ins) and integrations using Power Platform and Azure services.
- Partner with business analysts, stakeholders, and end users to elicit requirements and translate them into robust technical designs and implementations.
- Configure environments, execute data migration activities, and integrate Dynamics 365 with third‑party platforms and services.
- Monitor, optimise, and troubleshoot Dynamics 365 solutions to maintain performance, scalability, reliability, and operational stability.
- Provide technical leadership through mentoring, code reviews, testing, and deployment governance; stay current with platform releases and recommend improvements aligned to business processes.
Requirements
- Hands‑on delivery of Microsoft Dynamics 365 solutions across Customer Servicing, Customer Insights, and/or Customer Engagement modules.
- Advanced Dynamics 365 CE/CRM customisation, including plugins, workflows, custom entities, and configuration of forms, views, dashboards, and business processes.
- Strong Power Platform capability across Power Apps, Power Automate, and Power BI to extend and automate business functionality.
- Integration engineering experience using Azure services (Logic Apps, Functions, Service Bus) and APIs/Web Services to connect Dynamics 365 with external systems.
- Solid technical foundation in .NET/C#, JavaScript, SQL Server, and data modelling for Dynamics 365; working knowledge of CRM APIs including REST/OData and SOAP endpoints.
- DevOps and operational proficiency, including CI/CD, Git, Azure DevOps, use of SDK and tools (e.g. XRMToolbox), and strong debugging/problem‑solving with effective cross‑functional collaboration.
- Technical & domain capability (desirable): front‑end customisation using TypeScript and modern web UI (HTML/CSS, React), exposure to Azure AI/ML for advanced Dynamics solutions, and solid understanding of banking and finance business processes.
We are dedicated to creating diverse and inclusive workplaces. HSBC is a Disability Confident Leader and will offer an interview to people with disabilities, long‑term conditions or neurodivergent candidates who meet the minimum criteria for the role. If you require accommodations or changes during the recruitment process, please contact our Recruitment Helpdesk via hsbc.recruitment@hsbc.com.
MSD365 Technical Specialist in Sheffield employer: hackajob
HSBC is an exceptional employer, offering a dynamic work environment where innovation meets inclusivity. As a Senior Microsoft Dynamics 365 Technical Specialist, you will benefit from tailored professional development opportunities, a competitive pay and benefits package including private healthcare and a generous pension scheme, all while contributing to impactful projects within the Wholesale Bank. Our commitment to employee growth and a supportive culture makes HSBC a rewarding place to advance your career in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land MSD365 Technical Specialist in Sheffield
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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✨Direct Apply to hackajob
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We think you need these skills to ace MSD365 Technical Specialist in Sheffield
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
