At a Glance
- Tasks: Lead supplier performance and ensure service standards are met at Heathrow.
- Company: Join a dynamic team in the Services division of a leading airport.
- Benefits: Competitive salary, career growth, and a chance to make an impact.
- Other info: Opportunity to work in a fast-paced environment with a focus on innovation.
- Why this job: Be the key link between suppliers and procurement, driving excellence.
- Qualifications: Experience in supplier management and strong communication skills required.
The predicted salary is between 50000 - 60000 € per year.
The role is instrumental in managing the performance of key supplier partners at Heathrow and ensuring standards, KPIs and SLAs are met and that the service standards in the operation are met. Candidates need to be strong communicators, be able to effectively convey business requirements and push for adherence to standards and services. This is also a contract management role, candidates should be comfortable with leading on discussions and comfortable with data. A key aspect of this role is also to be the interface between our Service Partners and Procurement.
Responsibilities
- Maintain clear governance of supplier performance across cost and other financial governance, compliance against SLAs, risk, opportunities realisation and H&S.
- Primary contact for supplier queries, you will seek assistance from the operation, procurement and finance when required and be responsible for meeting financial governance.
- Responsible for Quality Assurance through the accurate reporting of all supplier SLA, KPI’s and monthly contractual performance metrics.
- Using an analytical, data driven approach to performance you will work collaboratively with your Terminal, Transport & Passenger Logistics colleagues, identifying any failings and ensure all issues acted upon.
- Responsible for the overall assessment of all Services contracts to ensure we ‘get what we pay for, that it’s the best value for money, and the service is fit for purpose’.
- Provide information to the Services Manager – Solutions Implementation.
- Work with the business to create a culture that delivers cost savings to current cost base whilst maintaining or improving service performance.
Qualifications
- Strong background in supplier management and procurement.
- Working in all cycles of the supplier relationship from contract scoping and mobilisation to supplier management and decommissioning and off‑boarding.
- Comfortable with data and presenting reports in a meaningful way.
- Effective stakeholder management – ability to work with integrity and build trust with all key stakeholders.
- Demonstrable background in driving commercial best practice and knowledge of procurement processes.
Desirable
- A working knowledge of finance with the ability to create or enhance commercial controls, including budgeting and forecasting.
Services Lead - Supplier Operations and Assurance employer: hackajob
As a Services Lead in Supplier Operations and Assurance at Heathrow, you will join a dynamic team that values strong communication and analytical skills, fostering a culture of collaboration and excellence. Our commitment to employee growth is evident through ongoing training opportunities and a supportive work environment that encourages innovation and cost-saving initiatives. With the unique advantage of working in one of the world's busiest airports, you will play a pivotal role in ensuring high service standards while enjoying the benefits of a vibrant and diverse workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Services Lead - Supplier Operations and Assurance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at Heathrow or in supplier operations. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by brushing up on your data skills. Since this role involves a lot of analytics, be ready to discuss how you've used data to drive performance in past roles. We want to see your analytical side shine!
✨Tip Number 3
Showcase your communication skills! During interviews, practice conveying complex ideas simply and clearly. Remember, you’ll need to effectively communicate with suppliers and stakeholders, so let your conversational skills do the talking.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and contributing to our success.
We think you need these skills to ace Services Lead - Supplier Operations and Assurance
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Services Lead. Highlight your experience in supplier management and procurement, and don’t forget to showcase your data-driven approach. We want to see how you’ve tackled similar challenges before!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Be sure to mention your strong communication skills and how you’ve successfully managed supplier relationships in the past. Let us know what makes you tick!
Showcase Your Analytical Skills:Since this role involves a lot of data, make sure to highlight your analytical skills in your application. Share examples of how you've used data to drive performance improvements or solve problems. We love seeing candidates who can think critically!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at hackajob
✨Know Your Suppliers
Before the interview, research the key suppliers relevant to the role. Understand their performance metrics and any recent news about them. This will help you demonstrate your knowledge and show that you're proactive about supplier management.
✨Master the Data
Since this role involves a lot of data analysis, brush up on your analytical skills. Be prepared to discuss how you've used data to drive decisions in past roles. Bring examples of reports or metrics you've worked with to showcase your comfort with data.
✨Communicate Clearly
Strong communication is crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few scenarios where you've effectively conveyed business requirements or resolved conflicts with stakeholders.
✨Showcase Your Commercial Acumen
Be ready to discuss your experience with financial governance and procurement processes. Highlight any instances where you've driven cost savings or improved service performance. This will demonstrate your understanding of the commercial aspects of supplier operations.
