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- Tasks: Provide top-notch technical support and ensure customer satisfaction through effective problem-solving.
- Company: Join OneAdvanced, a leading UK software provider serving over 20,000 global customers.
- Benefits: Enjoy 26 days of annual leave, remote work options, and a performance bonus.
- Why this job: Be part of a diverse team that values personal growth and makes a real impact.
- Qualifications: Strong communication skills and experience with Microsoft Windows and Office are essential.
- Other info: Opportunities for volunteering and personal development programmes available.
The predicted salary is between 28800 - 43200 £ per year.
hackajob Birmingham, England, United Kingdom
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hackajob Birmingham, England, United Kingdom
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hackajob is collaborating with OneAdvanced to connect them with exceptional tech professionals for this role.
We are looking for an experienced Senior Support Analyst to join our support desk team provide support to our customers and act as an escalation point for the wider team. You will be customer obsessed and able to demonstrate this through all your work ensuring we deliver an excellent service. This is an technical application role.
The successful candidate will maintain a focus providing an excellent level of support and ensuring skills are developed in the team you work within to increase our ability to resolve support requests during the first interaction with the customer.
What You Will Do
As a Senior Support Consultant, you will be responsible for handling incoming support calls and emails, undertaking any relevant issue investigation ensuring all key information is accurately captured
Ensure an exceptional level of customer service and satisfaction is met at all customer touch points
Perform and undertake all aspects of technical support service (telephone calls, web incidents, voicemails, call backs, e-mails etc.) to accurately diagnose problems, remotely monitor, pre-empt faults and ensure the successful resolution of issues.
What You Will Have
Effective problem solving skills
Well-developed oral and written communication skills
Well organised, with the ability to work proactively in a team in a busy environment
Experience with using Microsoft Windows and Microsoft office suite
What We Do For You
Wellbeing focused – Our people are our greatest assets, and ensuring everyone feels their best self to come to work is integral
Annual Leave – 26 days of annual leave, plus public holidays and the ability to buy additional days
Employee Assistance Programme – Free advice, support, and confidential counselling available 24/7 through Care First
Personal Growth – Regardless of where you are at in your career, we’re committed to enabling your growth personally and professionally
Development Programmes – From Future Managers to Leadership Training, our development programmes help you get where you need to go
Performance Bonus – Our Group-wide bonus scheme enables you to reap the rewards of your success
Financial wellbeing – We understand as well as your mental wellbeing, your financial wellbeing is really important
Pension Scheme – Our plan with Scottish Widows offers 5% matched contribution by the company
Income protection insurance – Providing you with support and assistance when you need it most
Recognition – Highlighting and rewarding the great work our people do
Performance & Talent – Our own technology platform that allows you to get real-time feedback, conversations and goals to help you become your best self
Making a Difference – we provide opportunities to help our people make a difference to the causes they care about
MatchIt! – Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
Volunteering Time – Our volunteering leave scheme allows you to use your time to help those who need it
Pennies from Heaven – donate the pennies from your pay check to help make a difference without lifting a finger
Who We Are
OneAdvanced is one of the UK\’s largest providers of business software and services serving 20,000+ global customers with an annual turnover of £330M+. We manage 1.5 million 111 calls per month, support over 2 million Further Education learners across the UK, handle over 10 million wills, and so much more. Our mission is to power the world of work and, as you can see, our software underpins some of the UK\’s most critical sectors.
We invest in our brilliant people. They are at the heart of our success as we strive to be a diverse, inclusive and engaging place to work that not only powers the world of work, but empowers the growth, ambitions and talent of our people.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
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Industries
Software Development
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Senior Support Consultant employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Consultant
✨Tip Number 1
Familiarise yourself with the specific software and tools used by OneAdvanced. Understanding their products will not only help you in interviews but also demonstrate your commitment to providing excellent customer support.
✨Tip Number 2
Brush up on your problem-solving skills by practising common technical support scenarios. Being able to showcase your ability to diagnose and resolve issues quickly will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of OneAdvanced. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
✨Tip Number 4
Prepare examples of how you've delivered exceptional customer service in the past. Highlighting your customer obsession will resonate well with the hiring team and show that you align with their values.
We think you need these skills to ace Senior Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Senior Support Consultant role. Emphasise your problem-solving abilities and customer service experience, as these are key aspects of the job.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer support and your technical expertise. Mention specific examples of how you've successfully resolved issues in previous roles to demonstrate your capability.
Highlight Technical Skills: Since this is a technical application role, ensure you clearly list your proficiency with Microsoft Windows and Office Suite. If you have experience with any other relevant software or tools, be sure to include that as well.
Showcase Communication Skills: Given the importance of communication in this role, provide examples in your application that illustrate your strong oral and written communication skills. This could include experiences where you effectively communicated complex information to customers.
How to prepare for a job interview at hackajob
✨Show Your Customer Obsession
As a Senior Support Consultant, demonstrating your commitment to customer satisfaction is crucial. Prepare examples of how you've gone above and beyond to resolve customer issues in the past, highlighting your problem-solving skills and dedication to service.
✨Master Technical Knowledge
Since this role involves technical support, brush up on relevant technologies and tools you might encounter. Be ready to discuss your experience with Microsoft Windows and Office Suite, as well as any other technical skills that could be beneficial for the role.
✨Communicate Clearly
Well-developed communication skills are essential for this position. Practice articulating your thoughts clearly and concisely, both verbally and in writing. Consider conducting mock interviews to refine your ability to explain complex issues simply.
✨Demonstrate Teamwork
The role requires working proactively within a team. Be prepared to share examples of how you've collaborated with colleagues in previous roles, especially in high-pressure situations. Highlight your ability to support and develop team members to enhance overall performance.
