At a Glance
- Tasks: Lead Oracle Cloud service delivery and ensure customer satisfaction across multiple industries.
- Company: Join Version 1, a top-tier Oracle partner with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and a strong focus on professional development.
- Other info: Be part of a purpose-driven culture with opportunities for community engagement.
- Why this job: Make a real impact by driving digital transformation for leading organisations.
- Qualifications: Experience in ERP transformation and strong leadership skills required.
The predicted salary is between 63000 - 77000 £ per year.
hackajob is collaborating with
Version 1 to connect them with exceptional professionals for this role.
- Company Description
- For over 30 years,
Version 1 has been a leading Oracle partner specialising in Enterprise Applications, delivering ERP, HCM and EPM solutions that enable organisations to transform and modernise their core systems.
Combining deep domain expertise with end-to-end delivery and managed services, we support some of the UK and Ireland’s largest organisations in driving business value through Oracle technology.
- Top-tier Oracle partner across Database, Platform, ERP, and Managed Services
- 37 UKOUG awards over the last 3 years
- 13 awards - UK Oracle User Group (UKOUG) Community Awards 2026 (4 Gold, 5 Silver, 4 Bronze)
- Certified Great Place to Work
- Recognised as a leader in AI & digital transformation consulting with global delivery footprint
- With
- 3,800+ people and revenues exceeding
€347m/£302m , Version 1 is a market leader in Oracle, Microsoft, and AWS consulting services – and one of the fastest-growing digital consultancies in Europe.
Job Description
- Senior Oracle ERP Service Delivery Manager
- Would you like the opportunity to further develop your expertise across
Oracle Cloud ERP, HCM, EPM and Oracle Saa S Managed Services ?
How would you like to join an award-winning Oracle Partner with over 700 dedicated Oracle consultants across the UK, Ireland, US, Australia, India, and Slovenia, delivering transformational Finance, HR, and Supply Chain solutions to some of the world's leading organisations?
At Version 1, we are seeking an experienced
Oracle Saa S Service Delivery Manager to join our growing Enterprise Applications Practice.
As a trusted advisor to our customers, you will be responsible for ensuring the successful delivery and ongoing management of Oracle Cloud services.
You will act as the customer's advocate within Version 1, driving service excellence, operational performance, customer satisfaction, and business growth.
This is a highly rewarding role offering the opportunity to work with cutting-edge Oracle Cloud technologies, engage with senior stakeholders, and support customers across multiple industries on their digital transformation journeys.
Key Responsibilities
As an Oracle Saa S Service Delivery Manager, you will
- Report directly to the Head of Service Delivery.
- Own the end-to-end delivery of Oracle Cloud Managed Services across ERP, HCM, EPM and related Saa S applications.
- Act as the primary point of contact for customers, ensuring service commitments and business objectives are consistently achieved.
- Build and maintain strong relationships with customer stakeholders, becoming a trusted partner for Oracle Cloud service delivery and optimisation.
- Lead regular Service Review Meetings, presenting service performance, SLA achievements, risk management activities, and improvement initiatives.
- Manage customer escalations, major incidents, service risks, and business-critical issues through to successful resolution.
- Drive Continual Service Improvement (CSI) initiatives, identifying opportunities to enhance service quality, efficiency, and customer value.
- Provide governance and oversight for Oracle Saa S support teams, technical leads, functional consultants, and service delivery resources.
- Ensure effective capacity planning, resource management, and forecasting of service costs, revenues, and operational demand.
- Collaborate with Oracle practice leadership to define and execute service delivery strategies aligned to customer and business goals.
- Monitor and report on key service metrics, customer satisfaction scores, utilisation, profitability, and operational performance.
- Identify opportunities for service expansion, optimisation projects, cloud enhancements, and additional consulting engagements within existing accounts.
- Ensure compliance with ITIL best practices, ISO 20000 standards, and Version 1 service governance frameworks.
- Support service transition activities for new Oracle Cloud implementations moving into managed services.
- Promote knowledge sharing, operational excellence, and business continuity across service delivery teams.
• Balance and optimise the three pillars of service success
- Customer Satisfaction
- Employee Engagement
- Commercial Performance & Profitability
- What Success Looks Like
- Consistently high customer satisfaction and retention rates.
- Successful delivery of Oracle Cloud Managed Services within agreed SLAs and KPIs.
- Proactive identification and execution of service improvement opportunities.
- Strong commercial performance through effective customer growth and service expansion.
- High performing, engaged, and collaborative delivery teams.
- Trusted advisor relationships with customer stakeholders and business leaders.
- This role is ideal for a Service Delivery Manager with experience managing
Oracle Cloud ERP, HCM, EPM or Saa S Managed Services environments , who is passionate about delivering exceptional customer outcomes while driving continuous improvement and business growth.
Qualifications
- Proven experience delivering customer-first outcomes within ERP transformation and managed services environments.
- Strong leadership skills with the ability to inspire, motivate, and develop high-performing teams.
- Commercially astute with experience identifying and driving revenue growth opportunities.
- Experience supporting bids, proposals, and service delivery engagements.
- Strong analytical and problem-solving capabilities.
- Confident challenging assumptions and asking the right questions to drive better outcomes.
- Curious mindset with a commitment to continuous learning and improvement.
- Experience working within structured, process-driven delivery environments.
- Resource management experience including performance management, workload allocation, team development, and knowledge management.
- Expertise in financial forecasting, including team costs, gross profit, recurring revenue, and project revenue forecasting.
- Strong understanding of software configuration and release management practices.
- Excellent verbal, written, and stakeholder communication skills.
- Self-starter with a proactive approach to problem-solving, collaboration, and escalation management when required.
Why Version 1?
Why Join Version 1's Oracle Practice?
- You Will
- Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
- Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK's most recognised organisations.
- Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
- Be part of an organisation that provides end-to‑end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
- Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
- Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
- Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
- Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
- Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
- Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
- Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub‑based collaboration.
- Access enhanced wellbeing and family support through our maternity, paternity, and Moments that Matter policies.
- Be part of a purpose‑driven culture with opportunities to contribute to ESG, CSR, DEI, volunteering, and community initiatives that create a positive social impact.
At Version 1, you'll combine industry‑leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.
Benefits Include
- Quarterly performance‑related profit share
- Hybrid / Remote working flexibility
- Pension, private healthcare, life assurance cover
- Certified Great Place to Work for 10+ years running
This is hybrid based with occasional travel to your nearest base office. Krish Bharadwaj, Global Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)
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Senior Oracle ERP Service Delivery Manager employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
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We think this is how you could land Senior Oracle ERP Service Delivery Manager
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We think you need these skills to ace Senior Oracle ERP Service Delivery Manager
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Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at hackajob.
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How to prepare for a job interview at hackajob
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If hackajob uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
