At a Glance
- Tasks: Lead optimisation projects to enhance user experience and drive business goals.
- Company: Join Tesco, a leading retailer committed to innovation and inclusivity.
- Benefits: Enjoy competitive salary, annual bonus, generous holiday, and private medical insurance.
- Other info: Flexible working patterns and a supportive, diverse workplace culture.
- Why this job: Make a real impact on customer experiences while working with cutting-edge technology.
- Qualifications: Proven experience in experimentation, data analysis, and strong communication skills.
The predicted salary is between 60000 - 75000 £ per year.
About The Role
Hackajob is collaborating with Tesco to connect them with exceptional professionals for this role. You will join the Analytics and Optimisation team, which sits within the Technology Product department looking after market‑leading online groceries, a new Marketplace proposition, the Clubcard proposition, and the digital entities in store. The Analytics and Optimisation team is responsible for providing insight and learning to the wider Product, Trading and UX teams to help drive decision making. The team is looking to advance its optimisation practices to develop a best‑in‑class testing programme.
As Senior Optimisation Manager at Tesco you will continuously improve user experience through experimentation and insight. You will collaborate with stakeholders to ensure that we focus on activities that genuinely make a difference to our customers and impact business goals. As an experienced specialist you will be part of a dynamic team that is determined to build and maintain a best‑in‑class experimentation programme that is at the centre of the digital development roadmap across all devices and platforms. The position can be based either at our Digital Innovation Centre in Farringdon, London, or at our head office in Welwyn Garden City, but some travel to the other office will be required.
What Is In It For You
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 year’s service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay; we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
You will be responsible for:
- Placing the customer at the heart of projects and initiatives
- Working to develop the end‑to‑end optimisation and testing activity that is underpinned by performance analysis (using Adobe Analytics and other sources of insight to segment and understand MV/A/B test results)
- Developing behavioural targeting, personalisation and recommendations across Tesco Online products to improve site performance and customer experience
- Partnering with the Analysts in the team to collate and present test results in a simple engaging way with actionable recommendations that can be applied to improve our digital products and the greater business
- Building and testing strong hypotheses, collaborating closely with UX, Product and other relevant teams
- Actively contributing towards the prioritisation process and help shape the product roadmap
- Following our Business Code of Conduct and always acting with integrity and due diligence
You will need:
- Proven track record of managing experimentation activity in a considered way that delivers improved commercial performance and customer insight
- Customer‑centric mindset focused on delivering great user experiences
- Demonstrable experience of testing platforms such as Optimizely and Leanplum
- Experience of manipulating, analysing and synthesising data using different sources
- Good knowledge of experimental design and statistics for testing
- Strong communication and presentation skills
- Managing and influencing cross‑functional stakeholders
- University degree of 2:1 or higher in a quantitative discipline or relevant experience
- Experience in challenging the status quo and delivering innovation
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
